Report: #1161861

Complaint Review: Lumera eye serum,la dermanique face serum

  • Submitted: Mon, July 14, 2014
  • Updated: Mon, July 14, 2014
  • Reported By: kd925 — Port St Lucie Florida
  • Lumera eye serum,la dermanique face serum
    120 Smith Hines Rd
    Greenville, South Carolina

Lumera eye serum,la dermanique face serum free trial of products offered online with payment of shipping fee only which was 4.95, Paid shipping with debit card and then within 1-2 weeks of receiving a charge was put through my account twice. One for $97.88 and one for $87.67. There was never any authorization given for these charges. There were no stipulations given for the free trials either. Greenville South Carolina

*Consumer Comment: T&Cs

Show customers why they should trust your business over your competitors...

Ordered trial product La dermanique face serum and Lumera eye serum.  The deal said free trial pay for shipping only.  $4.95 shipping.  I entered debit card info for shipping only.  There were no stipulations given for the free trial.  After receiving product they put two charges through my bank.  One for 97.88 and $87.67 without authorization.  This occurred approximately one to two weeks after receiving trial product.  When I called the customer service number provided no one ever answers.  Do not try free products.  Major scam! 

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#1 Consumer Comment


AUTHOR: ramjet - ()

I cut and pasted this from their web site:


Terms & Conditions

Trial Overview:
Start your trial today and we will send you a full 30 day supply of Lumera - just pay shipping and handling at the low cost of $4.95. You'll have 14 days to try Lumera and see first hand why it is the perfect product for you. If you like how the product makes you look, do nothing - at the end of your trial period you will be billed $87.67. To ensure you do not run out of Lumera and continue getting improved results, you'll receive a new 30-day supply every month at the same discounted price. If for any reason you decide the product is not for you, cancel anytime by calling Customer Care at 1-888-312-6659. Cancel at any time! At trial sign up, customers are charged a non-refundable shipping and handling expense of $4.95. After payment and processing, the product will be shipped in 24 hours and delivered within 3-5 days.


Unfortunately, most of these kind of companies do this.  If you order something you get screwed by automatically "agreeing" to a subscription of some sort.

You have to read EVERYTHING on their site VERY carefully or better yet, never order anything from this kind of site.  TV orders do this too.

It sucks but that's the way it works.  Most of us have learned like you did - the hard way.

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