Report: #932353

Complaint Review: Luna Flooring

  • Submitted: Sat, August 25, 2012
  • Updated: Mon, August 27, 2012
  • Reported By: Ricky — Hammond Indiana U.S.A.
  • Luna Flooring
    10 N Davis Drive
    Bellwood, Illinois
    United States of America

Luna Flooring LUNA Blatant disregard for consumers Bellwood, Illinois

*Author of original report: Stay Away from LUNA

*UPDATE Employee: Luna apology

Show customers why they should trust your business over your competitors...

On 8/22/2012 I had 2 scheduled installations from Luna.  The sales consultant came to my home and assessed the project and projected costs. He made it clear the appliances and furniture would be moved. When the one installer arrived on installation day, he said I would have to help him move things? I stepped outside for a minute to later return and find a smashed picture by the door and the installer laying in the other room covered in blood. The installer then got up and began walking through my home dripping and smearing blood everywhere.

When paramedics arrived, the installer refused medical treatment. My family cancelled the flooring install but spoke with Kate Zilke who said the carpet install could still proceed because Luna valued our business. My family cleaned up the blood and glass and waited for the carpet install. The installers for the carpeting arrived 3 hours late and did not have any information regarding the updated amount quoted by Kate Zilke. [continued below]....
..... The entire experience with Luna was terrorizing. This was my first home and first time finding an installation company.

My advice to any first timers is to not use Luna. Their slogan of "We work for you" is the exact opposite.
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#1 Author of original report

Stay Away from LUNA

AUTHOR: Ricky - ()

Luna installers are very sketchy. My neighbor had Luna do an installation after seeing the van outside my house. His installation experience was similiar to mine.

The initial Luna consultation is by a well-dressed, well-spoken salesperson. The installers on the other hand do not speak English and very bad at simple and polite customer service. Please understand that I don't mind the installers not speaking fluent English, but it seems that the details you sign up for are not translated to the installers.

Luna Flooring is a nightmare

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#2 UPDATE Employee

Luna apology

AUTHOR: Chris - (USA)

Dear Customer,

Thank you so much for taking the time to tell us about your experiece with our company.  I sincerely apologize you had anything less than an exceptional experience, which is our goal with every customer.  We realize your first home is very important and we truly apologize that we didn't add value to your experience.  I would like to look into this matter right away to see if there is anything I can do to help or at least gather details to discuss with my staff.  I'm not sure how the accident happened or why the installers didn't have the update quote on-hand but I would like to find out.  If there is anything I can do for you, or if you still want your new floors, please email me directly.  I will do what I can to turn this process around.  We take all customer feedback seriously and appreciate yours. My email is, thank you again for your time. Congratulations on your home, our sincerely apologies.

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