Complaint Review: Lunar Sleep - Internet
- Lunar Sleep Internet USA
- Phone: (616)550-9711
- Web: http://lunarsleepaid.org/ or supp...
- Category: Drug Manufacturers
Lunar Sleep Alpha Connect dba Customer Care for Lunar Sleep Promised a free sample for price of $4.95 shipping. Bills my bank $84.00/month Phoenix, AZ 85072 AZ & Internet
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While residing in Tucson, AZ I reponded to a Cox Communications customer satisfaction survey. Upon finishing the survey, I was told Cox Communications was providing me with a free gift for completing the survey. There were several selections, Lunar Sleep being one of the free gift choices, the provision being that I agree to a $1.95 shipping charge paid to Lunar Sleep, which I agreed to pay. That was back on March 26 of 2015. I have since moved to Michigan from Tucson, and today, May 15, 2015, I receive at my Michigan address two bottles of Lunar Sleep which were forwarded to me from my former Tucson, AZ address. Upon a quick review of my charge card account, I find I have been billed $84.99 for the months of both April and May. The bank notation was "RECURRING PAYMENT AUTHORIZED LUNAR SLEEP". I had not authorized anything other than the $1.99 free gift initial shipping charge. Tonight I called a customer service number at Lunar Sleep and talked with a person who identified herself as a Lunar Sleep customer care employee. After much discussion, she said she was putting me on hold until she could resolve the issue. I was never taken off hold and called back after perhaps waiting ten minutes or so. The next person I talked with was a man who identified himself as "Nick". He attempted to tell me I had agreed to the monthly shippments, and he finally agreed to give me a 30% discount on the bill. I told him I would not be willing to pay 70% of a $169.98 charge and was going to dispute the charge with my bank and the credit card company and also get Cox Communications involved. After this, he said he could go 50% and refund one month of the charges. I did not agree to that either, and after further discussion, he agreed to have all charges refunded other than the initial $1.95. The "Customer Care" people are not Lunar Sleep employees, but Nick mentioned that he was employed by a company called Alpha Connect. I am now waiting to actually see a credit from Lunar Sleep come through on my credit card. Hopefully that will happen soon.
This report was posted on Ripoff Report on 05/15/2015 09:27 PM and is a permanent record located here: https://www.ripoffreport.com/reports/lunar-sleep/internet/lunar-sleep-alpha-connect-dba-customer-care-for-lunar-sleep-promised-a-free-sample-for-pr-1229569. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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