Report: #600960

Complaint Review: LuxSauna Inc.

  • Submitted: Fri, May 07, 2010
  • Updated: Sun, August 14, 2011
  • Reported By: gkr — Orem Utah United States of America
  • LuxSauna Inc.
    4120 Brighton Blvd
    Denver, Colorado
    United States of America

LuxSauna Inc. All websites for luxsauna take you to luxspa Luxsauna infrared Saunas are a fire hazard. Almost burned down our home Denver, Colorado

*UPDATE EX-employee responds: Competitor filed this report!

Show customers why they should trust your business over your competitors...

My 2008 3-5 person corner Infrared Luxsauna caught on fire last night.  Luckily, I was siting in the sauna at the time and noticed some flames and smoke coming from the top of my sauna.  I immediately got a blanket and water and put out the 1 foot flames.   It was an amazing experience.  All my fire alarms were going off in my new home.   I was luck to not burn the home down.  We do have smoke damage.  

I was shocked that my infrared Luxsauna could actually catch on fire.  I have loved the product and use it 2-3 times a week.   I noticed that other brands of infrared saunas have been recalled because they are a fire hazard.  Be careful if you are using a luxsauna.  I think I am going back to the gym.  

I was the lucky one to be using the sauna at the time it caught on fire.  Do not use these saunas.  I searched the web and found out there is another report on file of a luxsaunas being a fire hazard.  Believe it and don't risk your lives of your family members by using the sauna.  I have taken pictures of the fire damage caused by my luxsauna catching on fire.   So if you need proof, contact me and I will gladly show you. 

A word of caution.  When I tried to contact the company, I was told it closed down.  I have a good idea why that happen.   Interestingly, all luxsauna websites or web searches take you to Lux spa.  Lux Spa is also located in Denver where Luxsauna's corporate office was located.  Furthermore, websites that still highlight luxsauna take you to Luxspa.  This may be a coincident, but get the facts if you risk buying an infrared sauna.  I have filed a complaint with the Consumer Product Safety Commission.  I realize that I will not get a refund on my "Lifetime" warranty.  However, I think consumers should know that these infrared saunas will catch on fire and have the potential to burn down you home and injury family members.  I was lucky.   You may not be.
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This report was posted on Ripoff Report on 05/07/2010 08:49 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 UPDATE EX-employee responds

Competitor filed this report!

AUTHOR: Shigley50 - (U.S.A.)

its a sad thing when competitors cannot compete with honest marketing. We know who this competitor is, the owner admitted to filing this report on the phone when pressed.

1. up to the date this report was filed, there was NEVER a 3-5 corner unit sold to anyone in Orem UT.

2. If you really had a fire - wouldn't you contact the company who sold you the product? No one did!

3. Would you just casually discard the "Lifetime warranty" as probably no longer valid????

i just hope people are smart enough to realize that probably 90% of all of these reports are nothing more than week minds attempting to gain market advantage by slandering the competition. We however will not even give you the name of the company posting these reports. We don't slander our competition - Like most of them DO.... you should be embarrassed!

Obviously were not will to pay extortion to have these removed, so we  leave up to you people reading this to use  common sense regarding the fallacious accusations/posts.

after reading posts on some of our competitors, it appears this company is posting negative (anonymously) on them as well... 
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