Complaint Review: Luxury Bath of Spokane - Spokane, Reno and Boise Washington
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- Author Not Confirmed
- Luxury Bath of Spokane 900 Mill St., Reno Nevada Spokane, Reno and Boise, Washington United States of America
- Phone:
- Web:
- Category: Builders & Contractors
Luxury Bath of Spokane, Luxury Bath of Reno, Luxury Bath of Boise, Luxury Bath of Idaho, USA Bath, Washington Bath, Re-Bath of Northern Nevada, Re-Bath of Spokane, Alan Hansen and Michael Laub. Luxury Bath of Spokane, Reno and BiseCheats Commissioned Sale People Spokane, Reno and Boise, Washington
*UPDATE EX-employee responds: Resolved
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From August 2008 to June 2009 I was employed by Michael Laub and Alan Hansen of Re-Bath of Spokane and Re-Bath of Reno. These guys now operate Luxury Bath of Spokane, Luxury Bath of Idaho, Luxury Bath of Boise and Luxury Bath of Reno.
I was employed as a sales consultant selling one day bath remodeling projects such as acrylic tub liners, shower remodeling, tub-to-shower conversions, and walk-in bath tubs. I was to be paid a 10% commission; to be paid as the company collected the money from the customers, which is common in the industry.
Early 2009, Alan Hansen decided to terminate another sales consultant. He expressed concern concerning the commissions he had earned. My wife (who was the administrative assistant in Spokane at the time) and I both assured him Alan Hansen would pay him as the jobs were installed and the money collected from the customer.
By April it became clear that Alan Hansen and Re-Bath of Spokane were not going to pay him. At this time I decided to leave this company. I will never work for a company that will blatantly cheat their sales personnel.
I left the company on June 10, to work for another one day bath remodeling company in Seattle (which by the way paid me every penny after I left their employ). Soon afterword it became clear that Alan Hansen and Michael Laub intended to rip me off also.
Alan Hansen and Michael Laub owed me about $13,000. Through the help of my attorney, I recovered a little more than $10,000 of my commissions. I am stilled owed about $3000.
It really is sad that I have to go through what is almost a 6 month ordeal to collect what is mine. I had to travel to Spokane with my wife for us to testify for the terminated sales consultant on August 5, 2009. The judge hearing that case awarded him the commissions that Alan Hansen and Michael Laub tried to steal from him. I am out money to retain an attorney. I now have to travel, at least two more times to Spokane, To file suit and appear in court to recover the balance of what is owed me.
Mr. Hansen and Mr. Laub are clearly unethical in the manner they conduct business. They have since lost their Re-Bath franchise and now operate as Luxury Bath of Spokane, Luxury Bath of Reno and Luxury Bath of Boise, Idaho. Please do yourself a favor, whether you are a prospective employee or a prospective customer, STAY AWAY! There are other legitimate companies in Spokane, Reno and Boise to work for or do business with.
This report was posted on Ripoff Report on 10/25/2009 01:41 PM and is a permanent record located here: https://www.ripoffreport.com/reports/luxury-bath-of-spokane/spokane-reno-and-boise-washington-/luxury-bath-of-spokane-luxury-bath-of-reno-luxury-bath-of-boise-luxury-bath-of-idaho-u-514660. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 UPDATE EX-employee responds
Resolved
AUTHOR: Come clean - (USA)
SUBMITTED: Saturday, February 06, 2010
Several months have passed and tempers have cooled down. What I wrote previously about this company, and about Alan Hansen, was a result of a dispute over sales commissions. That dispute, it turns out, was not an issue of ethics or ethical business practices it was a combination of a poorly worded commission policy and a breakdown of timely communications. Unfortunately, that led to an escalation of things on both sides, and things were said/written out of emotion rather than fact.
First, let me correct one thing Mr. Hansen and Mr. Laub did NOT lose their Rebath franchise. Actually, they were the top performing franchise in the country earning several awards from Rebath, but they disagreed with Rebath LLC as to several important business practices and negotiated an agreement with Rebath to end their franchise relationship last fall. This happened after I had left the company, so I was not fully aware of the facts at the time.
As to the commissions, all of the issues have been resolved. Once things cooled down, we were able to fairly simply get everything solved with no attorney involvement. As to the other comments, I should clarify that Luxury Bath has not engaged in any illegitimate activities, and I should not have written otherwise. Outside of the dispute over final sales commissions, frankly I am unaware of any issues any employees or customers have had with the company. They do a very good job, and their installers are top-notch. Hopefully now there wont be any future issues with regards to sales commissions either.
Bottom line: my only issue was fully resolved fairly and simply, and I retract and regret the other comments I made regarding this company. You should not hesitate to call them; their customer satisfaction history is really quite impressive.
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