I've recently encountered very poor service and shoddy practices at a local Cleveland business, and if nothing else, would like to make other consumers aware of the type of service (or lack thereof) that they can expect to receive at the particular business. The business in question is the Lyndhurst Luggage & Shoe Repair, located at 5102 Mayfield Road, Lyndhurst, OH 44124. The owner of the business is James L. Prikryl. The contact information (440) 442-5910 or firstname.lastname@example.org.
I was given a designer purse as a present less than a year ago, and wanted to get some stains removed (the stains were minor and didn't really ruin the purse, but I wanted it to look better). The purse was purchased at Nordstrom, and the store recommended Lyndhurst Luggage & Shoe Repair. I left the purse at the business, and was told it would be ready the following week. A few days later, the owner, James, called regarding my order. He said the leather was very soft, and cleaning it may result in additional stains surfacing. James also mentioned that the laminate might come off, but that he'd be able to reseal it. I wanted to know if the end product would be that the purse would look better, and James said that it definitely would. With his assurance, I told him to go ahead and do the work. He said hed give me a call when the purse is ready.
Three weeks went by with no phone call. I finally called myself towards the end of October, and was told the purse would be ready the following day. When I went to pick it up, the purse did not even look like the one I left there. The entire bag was compromised the leather was rough and patchy, the bag shrunk in size, the color was completely gone, there were stains everywhere, etc. Granted, James did warn me about additional stains, but everything else came as a surprise. I did not want to pick up the bag in that condition, and the employee said that James would contact me the next day.
When I spoke with James, he was rude, unapologetic, and did nothing to rectify the situation. He or his employees completely ruined a handbag that cost over $400, and he did not even care to apologize. Apparently, he thought the bag did look better! In fact, James expected me to pay $40 for the so-called repair in order to get the purse back. Needless to say, I let him keep it it is not wearable after the 'repairs'. Upon doing further research, I found that there was already one report filed on BBB about his business, citing 'repair issues'.
South Euclid, Ohio