Lynn Mohler, iDesign llc, idesignllc.org Lynn Mohler of iDesign llc ,aka www.idesignllc.org, is Unethical and Unprofessional - RIPOFF!!! Ottumwa Iowa

The customer who reported this did not state all the details, thus this report is not accurate.  

1) The customer who complained as well as any other customers we worked on websites for, were made aware up front that we used template driven forms such as Wix, that we did not create from scratch.  Our service was to offer to those who want to have a website but don't have the means or knowledge to do so.  With this customer, they knew fully up front with their first website that we were using Wix.  In talking with this customer yesterday via phone (January 22nd), he agreed that he was aware and that he was ok with us doing so.  Later they had us create a website that was created by a webdesigner who had a degree in webdesign and programing and wrote the 2nd website, so it was not created on Wix or any other template driven site.  

2) This customer stated we had some sort of "issue" with our business.  As with any business, the fall of 2013, iDesign restructured their business and eliminated webdesign & hosting.  

3) An email to this customer and the few customers we worked with on websites were sent an email notifying that we would no longer offer web services effective October 1, 2013.  This email was dated August 25, 2013 and stated the following "effective October 1st, 2013, I will no longer be offering web hosting. You will need to find another webhosting provider or find one online that can house your website. I'll provide any information to make the transition smooth for you. There are online web hosting providers you can use, or I can help you with a few recommendations.  Let me know what you'd like to do."  

4) On 9/15/2013 I received an email from Wix stating their domain was about to be renewed. I immediately emailed on the same day to this customer notifing them and mentioned it was an FYI, that they would have to go in and renew and purchase with their own credit card information. (We had orignally set up using our credit card and they paid us, we did NOT upcharge any costs they were passed through to the customer).  In fact the customer had requested we use our credit card as they would rather write us a check.  

5) On 9/22/2013 i received another email from Wix that their domain was about to be renewed. And I forwarded that email on the same day stating "FYI...will you please be sure you have your billing information registered for your site before it renews". 

Note - the emails in #3, 4 & 5 above were never acknowledged nor did we get any response.  We believed we did our due diligience, andthe customer was well aware of things.  

In talking with the customer yesterday (1/22/14) he acknowledged that they had gotten the emails, that he had seen them and that they had a family event and things were hectic, and that they should have taken action and did not.  

Also keep in mind their websites continued to run as is, and our company was covering the cost of doing so.  We paid from October 1st, 2013 till January 15th, 2014 for the cost of running their website which was an annual amount of $200.00.  We were not compensated for this.  In talking with the customer on 1/22/14, he offered to pay for it, and I declined, wanting to help him get things switched over easily (which should have been done several months earlier).  

I had contact on December 20th, 2013 via phone - they were requesting someone to work with them to switch their website, that they knew they needed to get that done.  I recommended someone, email that webdesigner to let them kinow I was referring them.  I sent an email with login information to move their website on 12/20/13.  Early in January 2014 I contacted the web designer and he stated that he had never heard from them. 

On January 14, 2014, and after several email attempts with no response, and paying for their service after stating so, I stopped their service with us.  

The comments made by the customer on the complaint state we were putting our clients domains in our name, we did so as we moved to hosting, we at no time were stealing or would even consider not giving domain names or security keys to release.  That was not our intent, and in each case, the customer was fully aware of what was done. After setting up this customers first site (which is shortly after we opened our business), we set up any customers in Wix with their own accounts, with their own domains, etc.  There was at no time during our business with this customer or any others where we we unethically held their domain information.  At any time, we would have release or transferred their information.  We NEVER refused to release. 

On January 22, 2014 which was the date of this complaint, we released all information to their new web provider for both websites.  I also talked directly with this customer and he acknowleged all we did and that he was aware.  

My first call from this customer was January 16th, 2014.  I do acknowledge there were voicemails left, and then he had his webdesigner contact me a few days later.  My office is now out of my house and we live in the country, so our reception is not good.  I had been working on a couple of larger projects, and a side job and had gotten busy with things.  I do acknowledge I should have called sooner, and did make contact with his web designer on Monday, January 20th.  That day I had gotten an emergency call and I told the web designer what was going on and asked if we could make contact later as I needed to tend to the emergency.  He was fine with that.  The next two days were spent taking care of the emergency issue that arrose, and on January 21st, 2014 I sent an email as it was late in the evening, and acknowledged that I had gotten their messages, and that someone from their new webdesign vendor had made contact with me about getting their domain. I told them to let me know what they needed and I would get working on it.  I requested they email me instead of calling, as I had limited servcie and preferred to communicate via email.   

Again on 1/23/14 all information was released, I worked until midnight getting their information transferred and contacted the customer.  I had worked with this company prior to their website set up and had went above and beyond with another project, inclucing helping them to design their own ads, and I did not charge them to do so. 

I do not agree with their statement that I was unethical or unprofessional.  I work with several customers who have mentioned on social media, and get many referrals from past customers.  I go above and beyond to provide the very best to my customers.  I do so at times and do not charge for it.  

As of October 1st, 2013, I do not provide web design/hosting, and have worked with all other customers to move their sites, release domains, etc.  

I hope any reading this complaint will realize there are two sides to ever story.  And while I wish this company every success I do not feel that the comments were accurate.  

If you would like to speak with me directly about these concerns, I can be reached at (((redacted))) or emailed at (((redacted)))  I would be happy to discuss further and/or provide other work references to support the satisifaction of 99% of my customers. 

Lynn