Report: #315197

Complaint Review: Macy*s Brandon Florida

  • Submitted: Thu, March 06, 2008
  • Updated: Mon, February 09, 2009
  • Reported By: brandon Florida
  • Macy*s Brandon Florida
    Brandon Town Center
    Brandon, Florida

Show customers why they should trust your business over your competitors...

Ok, I started working for Macy*s last June, 07. It was the Brandon store. Everything seemed great. I was making a ton of money in sales, then after about 2 months I noticed a huge decline. This company is ripping their own employees off. I was told about something called a sales quota. I personally believe they are doing somethig illegal with their numbers. I was in something called deficit for the rest of the time I worked meaning that my returns counted against my sales HOWEVER, for example if I made my sales goal of $5600 for the week and needed 6,000 to make commission, I needed to not only make my 6 next week, but an additional 400 dollars to get me out from the previous week... and it goes on and on until I was $12,000 in deficit!! YES THAT IS RIGHT AND I HAVE PAPERS TO PROVE IT. My old manager who worked there told me that is how it worked, but then my new manager later on explained to me when I was out sick for a weekl with a severe sinus infection due to their lack of cleaning in the store, that I had a tremendous amount of returns. My manager said I was $700 in defifict. HERE IS THE SCAM- they take that 700 bucks and divide it into your sales per hr that you need to be making- $150. Anyways, when my manager did the numbers it came out to about 12 grand LOL I laughed at her and said your joking right? iv never heard of such a silly scam in my life. Not only that but I was always working by myself, and the asst manager would treat me like crap after I had a huge sale day and 3 or 4 racks of clothes to put away saying things like "this is uncalled for..." IM NOT A SLAVE WORKER. Not only that but after being there, I noticed rat droppings inside the terminals, on top of the desk, inside of the drawers where we had to grab tape and other things, and rats actually running around the store, in front of customers, there were always roaches inside the kitchen draws and holes everywhere. The candy is eaten by the rats and they dont take it off of the shelves!!! I showed the asst manager of the store the droppings and she said she would take care of it, it layed there and piled up literally for another 5 months when i left. We complained about the air conditioner and they never gave us healthy breathable air or even fixed it so we werent uncomfortable and sweating!! I was always sick with a sinus infection. I had chronic headaches, sore throats to the point where I couldnt even swallow, I couldnt breathe properly, nausea, and many other problems that prevented me from working. It was so dirty that I ended up with pneuomina and was out for a week. 2 other employees got some kind of flesh eating disease that discolored one of the employees hand, and she had very bad sores on it, and started growing up anothers arm. When the airconditioner man came, he pulled out the vents and it was extremely, heavily packed with dirt and dust that fell all over. They never cleaned it and just put the vent back. They never repaired the roof and there is the same leaky spot from 7 months ago. They do not dust or get the carpets washed. They havent updated their OCEA in years. If you go in there, touch a shelf there is alot of dust. There is dust in every nook and crany, and the mirrors in the dressing room were dirty for a month before they decided to clean it. Check out the corners, u will find lots of dirt. They use dirty water to clean the tile too. And in the juniors dept, metal pieces that were falling down from the ceiling, the ceiling light fixtures are so old they are yellow. There was a toilet that was out of order for 4 weeks!! The manager is so cheap. But yet he drives a brand new BMW and is always on vacation every week, literally... Meanwhile im sick every month and was diagnosed with chronic sinisitis before I decided to just quit. I am in and out of the doctor and have alot of bills from them. I want justice.

They are def doing something either in their system with these numbers or fixing them so the company can make more money off of us employees, illegally. I think it is too convienant that every new person that came in to work for them did great for a couple of months and then was in defict. Let me say this as well: My records showed I made $200,000 in the 6 months I was there, so how was I in deficit? They over staff as well. If I was out for a week and wasnt making sales why should I be penalized because this store caused my issue to begin with!!?? They are scum and I hope Macy*s florida goes under.

These people are a bunch of big cats that dont care about their employees. do not work at this store, enter at your own risk!

brandon, Florida
Is this Ripoff Report About you?
Ripoff Report A business' first line of defense on the Internet.
If your business is willing to make a commitment to customer satisfaction Click here now..

Does your business have a bad reputation? Fix it the right way. Corporate Advocacy Program™

Set the record straight: Arbitration Program

SEO Reputation Management at its best!

This report was posted on Ripoff Report on 03/06/2008 12:51 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Report & Rebuttal
Respond to this report!
Also a victim?
Repair Your Reputation!

Updates & Rebuttals


#1 UPDATE EX-employee responds

Managers need to explain draw commission correctly to new hires!!!

AUTHOR: Apprentice1 - (USA)

I worked at Macy's as a seasonal employee in the shoe department. I have never worked a commission position before, ever! So when I was hired and the commission process was explained to me by the dept. manager, it was NOT explained correctly. I was never told about a deficit and I was never told that I would have to owe the money back if I don't sell a certain amount of shoes.

When I took home the new employee manual and started reading what a draw commission really was, I was shocked and thought to myself this really can't be how draw commission works. The manager did not explain it to me correctly at all. I feel that the managers should correctly explain what a draw commission is to a new hire and not sugar coat it and make it seem like it's something that it is not. 

Also, I didn't understand how she expected me to make a commission when everyone that worked in the shoe department (it wasn't a big department) was working on the busiest days and during the weekdays there was still too many employees on the floor, which doesn't give you any kind of chance to make a commission. 

It totally defeated the purposes of me getting a seasonal position.


Respond to this report!

#2 UPDATE EX-employee responds

They work you to death.....

AUTHOR: Anonymous - (U.S.A.)

I agree with this post. They work you to death with no rewards. Horrible working conditions and staff. I left retail after this job!
Respond to this report!

#3 UPDATE EX-employee responds

Ignorance or Incompetance?

AUTHOR: Stephen - (USA)

I'm an ex-employee; I sold shoes at Macy's for a few years, and made easily 30k+ a year and there was opportunity to make more if I worked harder, developed clientele more, and such. But I was only willing to put in so much effort at the time, as I was focused on college. It just paid the bills.

I'm not sure what this report represents, ignorance or incompetence -- the commission system is really not all that complicated, and is fully documented in the employee manual. It takes some getting used to, but it's not a scam. Either you didn't read anything you signed when you got the job (as the draw/commission agreements DO have to be signed), or -- I don't know.

If you work commission at Macy's, you do not make an hourly rate. That's the first thing you must understand.

You do receive a certain amount of money per hour-- but this is a loan. It's called the "draw", it represents an advance on your future commission earnings.

This is GOOD for you. The draw is what keeps you from starving during those off-weeks when business slumps, it lets you have a consistent amount of cash every week that you can rely upon. But you're a commissioned employee, NOT an hourly, and NOT a salaried employee. You only earn what you sell.

So, of course, if you have a week where you sell enough so that you're only really earning $250, and your draw is $500... the company has now paid you $250 that you did not earn.

You're now in deficit to them; so future commissions over your draw will have to reduce that deficit. There may be times in certain markets and during certain seasons where you might run a deficit for a weeks to even maybe a month or two, and it might take a bit to get out of it-- but if you're actually good at your job, that's really rarely the case.

Commissioned employees make a commission and not an hourly rate as an incentive, because a hardworking and industrious salesman can get customers into the store and /make/ sales that would never have happened otherwise. Did you have your client list who you knew individually and of their interests and likes, and did you call them on occasion? Clients can get the commissioned employee through the hard-times with much more ease.

As to the complaint on returns... of course returns count against your sales. It sucks, sure. Coming into the store one day and pulling up a report and seeing you've had $1000 in returns in the last day about knocks the air out of you.

But really, returns sort of average out. You start to predict it, and you can deal with. It sucks but its the only fair way to handle it: why should you make money when Macy's didn't? Commission makes you a sort of partner: your fate is tied to the sales. They get a percentage of every sell, you get a percentage of every sell. If someone returns something, they lose money, you lose money.

Yeah, at first you see only the profits because there's few returns. After a few months it starts biting into your cash a bit more, but you won't be in deficit unless you fail at your job. The draws are NOT that high at ALL.

My draw was about $7.50 an hour if memory served (at one point I requested they increase it, which increased my burden but made the slow months more manageable)... at that amount, I had to sell about $90 an hour to make my draw. In the slowest of times, on weekdays, that'd be a problem. During weekends I'd easily make double that, on sale events and big times of the year... I'd make WAY way way way over that.

The precise numbers vary, of course, depending on the products and price-points, commission percentage, and precise amount of your draw-- but still. The draw is rarely significantly over the minimum wage.

Respond to this report!

#4 UPDATE EX-employee responds

I worked there as well

AUTHOR: Gabriela - (U.S.A.)

I worked at Brandon Macy's and another Macy's. I never became ill or sick. I dig get depressed and sad because the store was much slower than the one that I left.

The commission system is not a scam. I worked there for 10 years and was making a lot of money. There were only a few times when I did not make as much money as I could. The first was right after 9\11. The second time was right after I transferred to that horribly slow location. The third time would be right after vacations.

There was some type of comprehension on your part. You received summary statements every week detailing all of your sales, returns, and unidentified returns (987008) so you should have seen the amount of your deficit constantly rising.

Another thing that i want to mention is that the hour you are in before the store opens and the 30 minutes you are there afterwards cleaning and closing your register is time that you have to make enough sales for. Lets' say that on Sunday, you are scheduled for 8 and 1/2 hours. You might think that because you are there for 1 1/2 hours while the store is not opened that you only have to make your sales goal for 7 hours. That is wrong. You have to sell enough for 8 1/2.

You say that you sold over $200,000 in 6 months. That is nice but everyone gets returns. The customer that comes in every weekend and spends a few hundred dollars with you could be returning the clothing. That is while I stayed away from the people that I knew would wear the clothes and return them.

Then you have to think about all of the people that did not have a proof of purchase when they returned. Someone has to take the hit in the wallet. Macy's is not going to do it. So what do they do. Those that sold something from that department, gets to subtract more returns from their commission.

When you go on vacation, call out sick, guess what? You are not selling but customers are still returning. If you have the day off, you will get returns. It is life. It is commission. The commission system is pretty fair and I can't argue with it.

On another note, I did not know the store was as filthy as it was. I was on first floor and never saw rats or roaches. Rats eating the chocolates and Godiva? That is disgusting.

What I find to be even more disgusting is why as an employee, you did not remove the contaminated candy from the shelves. As employees we could easily make damage tickets, attach it to the items, and send it off the floor.

But instead, you let it stay. >.>
Respond to this report!

#5 UPDATE EX-employee responds

Retail IS retail

AUTHOR: Chelseyk - (U.S.A.)

I worked for Macys (The Bon Marche) for almost 5 years, and it has not always been commission. First of all you always earn your base pay no matter what. If you do not understand how commission works, then you probably should not be working in retail. Almost everyone knows there are busy times of the year when the commission is great ie;Christmas, back to school, Thanksgiving etc... it is true managers are not very clear on explaining how commission works to new employees because they don't want to explain it is not an all year thing. They make it sound easy to obtain, when it really isn't. My average sales in a year (I worked in the Children's Dept) was $350,000 and I only saw commission July-September and November-January.

It is a bunch of crap you carry a deficit for three months, but that also means in three months you start over with a zero balance. I think most people should not let their ignorance shield the facts, Macy's is a huge employer now, they pay their employees on time and they allow for movement within the company. I on the other hand hated it there, I loved my customers, but hated the pay, the crappy insurance and really the morning meetings. I guess all in all Macy's is an OK place to work, to get you by.
Respond to this report!

#6 UPDATE Employee

You don't understand how commission works??

AUTHOR: Ashley E - (U.S.A.)

I've worked for Macy's for over 4 years in the Women's Shoe Department. Before I even began working there, they explained everything about how a Draw vs. Commission payscale works.
Respond to this report!
Ripoff Report Recommends
ZipBooks Accounting Software

Advertisers above have met our
strict standards for business conduct.