• Report: #522313

Complaint Review: MACY'S VISA

  • Submitted: Wed, November 11, 2009
  • Updated: Wed, November 11, 2009

  • Reported By: Used by Macys — Washington USA
Internet United States of America

MACY'S VISA Macys Wont Refund My Fraud Charges Internet

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I traveled out of the country and used my credit card. When I returned I found fraud charges on my statement, several different and reoccurring each month. I filed my claim and did exactly what they asked me to do. I called several time got the same answer of the investigation taking a few months. I waited and never heard back. I called again they said my claim was being processed and I would see it on my statement in 30 to 60 days. I waited and waited never saw anything. Called again told them what happened and asked for a letter stating that the i would receive my refund. I got conformation that I would receive that letter. Still never got anything. Almost a year later dealing with this I spoke to someone again, she said to resend the paper work i had filled out to file my claim. She said that she would take care of everything for me and apologized for the stress and inconvenience. months later I receive a letter saying that they could not processes my claim because I waited to long to file the claim. That is just ridiculous because i filed the claim right after i found the charges. 

This report was posted on Ripoff Report on 11/11/2009 01:33 AM and is a permanent record located here: http://www.ripoffreport.com/reports/macys-visa/internet/macys-visa-macys-wont-refund-my-fraud-charges-internet-522313. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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