Report: #971446

Complaint Review: Made by Guerrilla

  • Submitted: Mon, November 19, 2012
  • Updated: Thu, December 06, 2012
  • Reported By: Jimbolinos — United Kingdom
  • Made by Guerrilla

    Knoxville, Tennessee
    United States of America

Made by Guerrilla Mike Smith non delivery, fraud, scam Knoxville Tennessee

*Author of original report: Refund now received

Show customers why they should trust your business over your competitors...

I was looking for a capable Wordpress Developer to develop my portfolio site, I posted on twitter and got a reply back from Mike Smith / Guerrilla Wordpress. He seemed amiable and had a decent portfolio. He came across very well in emails - attentive, answering my questions professionally etc

On 27th October I paid Guerrilla a deposit for the development of a Wordpress Website Design, also sending the design files and a front end specification. Guerrilla/Mike Smith had estimated to have a working prototype to me within 3 days.

I had no contact from Guerrilla/Mike Smith, despite sending several emails until 2 November when Guerrilla/Mike Smith again said that he expected delivery to me within a couple of days. On 7 November, after again hearing nothing from him I contacted Guerrilla/Mike Smith. He promised a link the next day (8 November). I contacted AGAIN on 10 November and then again on 12 November at which point he provided a link - it was however not working and there was nothing to see.

He had apparently 'left the maintenance mode on'. Considering Guerrilla/Mike Smith is paid to deliver websites, I would expect that they would at least check such simple things before provisioning a link. I contacted him informing him of the problem and Guerrilla/Mike Smith provided a following link the next day - once again, it was not working. This time, it threw up a programming error. Again, I would expect such things to be checked. The last contact I had was 15 November.

I still have not seen anything working. I threatened to open a dispute on 18 November and heard nothing back.

Guerrilla have taken $250 and provided nothing in return. Research shows this is not uncommon for them:

http://www.fuelyourcreativity.com/interview-with-mike-smith-blog-theme-machine/
http://www.gobalakrishnan.com/custom-designed-wordpress-theme/
http://webdesignledger.com/tips/20-dos-and-donts-of-effective-web-design
http://www.ripoffreport.com/internet-fraud/guerrilla/guerrilla-mike-smith-guerrilla-55899.htm
http://www.ripoffreport.com/guerilla-wordpress-d/internet-services/knoxville-tennessee-b2099.htm
http://www.bbb.org/knoxville/business-reviews/web-design/guerrilla-in-knoxville-tn-90014410
https://twitter.com/NwEnglndKitchen/status/268738025083789312
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This report was posted on Ripoff Report on 11/19/2012 02:27 PM and is a permanent record located here: http://www.ripoffreport.com/reports/made-by-guerrilla/knoxville-tennessee-/made-by-guerrilla-mike-smith-non-delivery-fraud-scam-knoxville-tennessee-971446. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
1Author
0Consumer
0Employee/Owner

#1 Author of original report

Refund now received

AUTHOR: Jimbolinos - (United Kingdom)

Upon filing complaints with various authorities, and informing Mike that I had done so, he offered a full refund which was quickly paid.
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