Complaint Review: MagnetStreet
4325 Pheasant Ridge Drive NE, Suite 602
- Phone: 763-786.9400
- Category: Small Business Services
MagnetStreet Horrible customer service, Never use this company Blaine Minnesota
*UPDATE Employee: MagnetStreet strives to exceed our customers expectations
I placed an order of 1500 magnet calendar (tear of calendar) sometimes end of November.
1- they failed to explain and mention there is a border fee to pay ($118!!)
2- They sent the package partially, I had to go pick them up to find out its not complete. I had to make the extra trip to pay the fees (UPS wouldn't Deliver without the payment COD) to find out they forgot / mistakenly send incomplete package.
I had to call them and explain the situation, they failed to offer any reimbursements and said they have till Friday Dec 19 to deliver. obviously I didn't receive anything on Friday , called them on Monday talking to their rep on the phone to find out their customer service is Way worst than what I thought; when was complaining she tried to interrupt me by saying "now be quiet and let me explain"
Overall I really hope you think twice before placing an order with magnet street.
This report was posted on Ripoff Report on 12/22/2008 09:42 AM and is a permanent record located here: http://www.ripoffreport.com/reports/magnetstreet/blaine-minnesota-55449/magnetstreet-horrible-customer-service-never-use-this-company-blaine-minnesota-403886. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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