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Report: #1206797

Complaint Review: Marcoa Publishing - San Diego California

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  • Reported By: Pissed of Business Owner — Your Town Arizona
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  • Marcoa Publishing P.O. Box 509100 San Diego , California USA

Marcoa Publishing My Base Guide Military DirectoryMilitary Phone Book Military Advertising Rip Off, Scam, Ineffective Advertising, Worthless, Throwing your money away, scam alert, Preys on small business , Dr office sacm, San Diego California

*Author of original report: Ask any military member , they never seen it 

*UPDATE Employee: Addressing your report

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Marcoa publishing and advertising is a complete sham. The Military Base Guide Phone Book is completly worthless that preys on small business and Dr. Offices.  First they come into in your buiness pushy and rude and act like they own the place and then they will not take no for an answer. They try to tell you the perks of advertising with them and how it helps the military families and new military base members who move onto the base.  However this is a lie. Do military members and families get any of that overprised advertisement money? The answer is no. Does it help real veterans in any way? The answer is no.  

If you were to ask militray member in your town if they have even seen a copy of this phone book, the answer is always no. If you were to ask them if the mobile phoe has ever been downloaded by them or anyone else they know, the answer is no. They have never even seen it. If a military wife or spouse were asked the same thing, the answer would always be no.  The My Base Guide / Military phone book is absolutly over priced for absolutly zero results.  You could poll any buiness in your community to find out the truth about this scam. You are throwing your money away. You can ask any active military member and ask them as well. No one has ever seen this publication.  

I beleive they tell you it is part of the welcome packet but in reality, I beleive it is not even handed out to any military member who enters your local base.  You are throwing your money away.  It is worthless, It is a waste of money and your time.  The mobil app is a scam , no one in the military is required to download it or use it as the salesperson would have you beleive.  They would try to guilt trip you into thinking you do not beleive in or support the base. You don't beleive in the military and veterans and they will try to berate you and become rude when you don't want to spend money for that ineffective form advertising. When the truth is that not one person on the base reads or has even seen that telephone book or mobile app. 

I have talked to bookeeprs and office managers from the local Dr. Offices. who refuse to use there advertising.  They again told them that if they do not advertise in the My Base Guide/ Military Phone Book that the base will longer give them military refurals. They lead in with extortion tactics. But again if no one ever uses or reads the book then what difference does it make? It does not matter if you advertise with or not you will still get you refurals. The military base guide is in no way actually or factually connected with the military in any shape or form.

If anything the military should discontue its services with them all together. With strong  arms tactics and disinformation this publication and sales team give the military a bad name, as if the military and government needs any help with that. Getting back to the Dr offices and the problems there of- the Government hires private contractors i.e. insurance companies to handle the military medical needs. They bill the government for the services and recieve a heap of your tax dollars and then refuse to pay the Doctor offices or hospitals. So military members are often refurred to private clinics in your town the insurance companies do ot pay them. Many Doctor offices now have to lay off workers, turn away military members for health care and some have been driven into bankruptcy. If this sounds like your office then why advertise in the military base guide? You are not going to want to advertise to attract any military member with a dead bead insurance company would you? Why are not going public about how these private contractors are ripping you and your local tax payers off? 

If you own a small business or a even a chain of business the military base guide is a completly worthless way for you spend you advertising dollars. Again no one on base gets a copy, seen a copy, neither their spouses or families. You will not be black balled , harrassed or passed over in anyway shape or form for not participating. Marcoa is not tied into the military or public affiars office in any way as they would have you believe. If you see any off there sales rep in your buisness telling you anything of the sort be sure to ask them to leave and not return and contact  your military base public affiairs office and put in a complaint about their behaviors, lies and decietful business practices. Or ask them to return and video record it and put it on you tube to show others how decietful they are with your line of questions. 

 If you are a Doctor or Dental office and if you see these rude pushy sales people in your office tell them to leave and do not be fooled into thinking that the insurance companies are not paying the bills because they refuse to advertise them. This is lie they say to trick you into advertising with them. They are not connected to the insurance company either. Again, contact the public affairs office telling them not to return to your place of business.  

You can Google (the name of your base) public affairs office to get into contact with them.  You would be wasting your time calling MARCOA directly becasue the office is more rude and unproffesional as their scammy sales people.  

If you are on the board of your local chamber of commerce, or business club be sure to share this information with other business in your community.  They cannot produce or even proove that their publication is even distributed to military members. Do your own investigatins and you will see this as a truth.  Its a scam that produces no bang for your buck. 

This report was posted on Ripoff Report on 02/04/2015 05:32 PM and is a permanent record located here: https://www.ripoffreport.com/reports/marcoa-publishing/san-diego-california-92150-9100/marcoa-publishing-my-base-guide-military-directorymilitary-phone-book-military-advertisi-1206797. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
1Author
1Consumer
0Employee/Owner

#2 Author of original report

Ask any military member , they never seen it 

AUTHOR: - ()

POSTED: Friday, September 18, 2015

The Military base guide and mobil phone ap is a scam. The entire town has been scammed for years. 
Many business have been buying ads from this company for many years with the hopes that it would attract more military business to their stores and business. They are told that that this phone book is given to every single military member on base every year and tht it is part of the welcome packet. This is a bald face lie. 

The sales people of Marcoa Advertisement are completely knowing of this falsehood. Once the books are shipped to the base the end up in a dumpster. The military base which is ran by the most inefficient of the incompetent do not get these get books as required by the contract they are supposed to fulfill as an obligation to the town 

You as a business owner can show your copy to any military personal between Sierra Vista , Tuscon, Green Valley or anywhere else in Arizona and every single military member and contractor will tell that they have never seen it before or even owned a copy of that book. Your advertisement dollars are going nowhere. 

So I also suggest that going to the local media to have this matter investigated is a good start. Then finding a good law firm to fulfill a class action lawsuit against the Military base for not keeping up there end of the deal and another for Marcoa who knowingly and willing continues to sell ads with the knowledge that base does not distribute them out. 

This will also clean the air of what exactly is base , the military staff and their families have to do with this book. Be sure to share this with every single business owner, Dr Office, gas station, schools, military contractor and anyone else who may been ripped off over the last decade with this scam. 

Print this out do your investigations get a lawyer !!

 

 

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#1 UPDATE Employee

Addressing your report

AUTHOR: Cindy - ()

POSTED: Thursday, February 19, 2015

First I would like to address the person  who wrote this,  then I would like to address the others reading this. 

Clearly you are very upset and I do not in way want to minimize that.  It is obvious you are going through a difficult time.  With that said,  the information you provided is not accurate and I will be happy to provide you with documentation along addressing  each and every issue you have.  Since you have not provided any contact information, I can not reach out to you to set up a meeting.    Let me give you mine,  my name is Cindy,  I am the project manager, my direct phone # is 520 403-1741.   I will be happy meet with you and discuss in person.  I will do everything I can to assist you.   

Now for the others reading this:

The project this writer is speaking about is annual  mandated project by the Department of Defense for military installations.  The base must provide this information to personnel.   My team,  along with Public Affairs office work very hard at making sure everyone who should have and even those who just “want” this information,  receive it. To imply differently, is untrue.

As project manager when I come into a community, I become part of.  I work with PAO office, get to know families, business owners and even volunteer in the community. 

Countless times I have had military personnel or spouses come up to me tell me how valuable this tool is to them.  Are we or the system we have perfect,  no.   There are some pot holes in the road however I take my  position seriously; I work to improve each project and to provide as much valuable information to our Military Personnel as possible.

There is a word of warning here for business owners….Any time a company comes to you and says they are working for a military installation,  ask them for identification and/or a letter from that base.  If they are working with that base,  they will have documentation.   The letter will have an officially logo,  a  contact number for a person on that base,  along with all the contact information of the person you are speaking with. 

Sincerely

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