Marcs Glass Mirror fraudulent billing ripoff Phoenix Arizona

It is common practice for a company to charge a discounted price to those companies that do a larger volume of business. Compaines get fleet prices on new cars, oil changes, etc all the time. As far as another company charging so little for the same glass, I would wonder 1. is the comapny a licensed contractor 2. did he really put in the same kind of glass. Yes, I work for Marc's Glass, and there are times are prices are higher than some competitor's however, for a standard non-emergency call for a glass door the going rate for tempered glass is around $490 and for laminated is around $590. And as a business owner yourself you should know even if a product costs you $40 (which it may have about 15 years ago, the sheet used actually costs about $86 for tempered and about $112 for laminated.) that does not cover the costs of the employees, building, in this case the cost of a truck, gas, up keep of the vehicle, emergecny service, insurance,advertising, etc, etc.


We had an independant audit done a few years ago and it determined that the cost during normal business hours to send a truck from point A to point B costs on average $45 each way. After hours our trained glaziers make a premium wage that is not included in that. So, going by your deffinition of fair what do you think that cost should be, being that you called us in the middle of the night and we had our driver to your door in less than 1 hour? If your "guy" has owned a glass shop for as long as he states he too would know that if you just cover costs you wont be in business very long. In every case, we quote a price before sending some one out to do the job, and we show up when we say we will, and do exactly what we said we would do, you can call around to every glass shop in town, you will find prices that are lower and higher, the question is will they show up? Will they change the price? Will they be here the next time we need them?

Marc's Glass has been in business since 1979 and has over 60 thousand satisfied customers, go to your yellow pages, find a glass company and see if they were in last year's or next year's. Every year glass companies open and close mainly due to their prices. 175 for a piece of $112 glass, is not a way to stay around, unless you are working out of your garage. You can call every glass shop in town and ask them a price for a lamiated door for a business, the actual established shops will be at 350 to 400 minimum. I am sorry you feel that you were treated poorly, however, if you need a glass company in the future, we will be here.