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Report: #1454743

Complaint Review: Market Hero Limited - Dallas Texas

  • Submitted:
  • Updated:
  • Reported By: Matthew — United States
  • Author Confirmed What's this?
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Market Hero Limited Alex Becker Market Hero Spekter Labs Never cancel your subscription, charge without consent Dallas Texas

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It started with a $1 charge to purchase their online "Hero Training" marketing course (called a "trial"). Within 2 hours, I requested a refund and an account cancellation. They linked me to a guide on how to cancel, however the guide says to go to account settings and click a link to remove the card information, but that link doesn't exist. When I told them that, they said they will process my request and my account and subscription will be cancelled within 24 hours (http://prntscr.com/ke2jer).

 

25 days later, I get another email saying my "trial" will be converted into a paying subscription on July 29th. I instantly replied and contacted their support telling them that I was supposed to be cancelled (http://prntscr.com/ke2jld). Their support staff claimed I did not exist in their database, however eventually, they said I would be cancelled again within 24 hours (http://prntscr.com/ke2k5b). After 24 hours, there was no confirmation email. So I followed up and was told I was cancelled and refunded (http://prntscr.com/ke2kcq). I got my $1 back (http://prntscr.com/ke2kl5).

 

Welp..... July 30th came around and I was just charged for $47 like nothing had ever happened! I was never cancelled, I could not remove my card, and they will keep charging me every month. I had no choice but to contact my back, dispute the payment, and cancel my card. Furthermore... I'm NOT the first person this has happened to (https://www.ripoffreport.com/reports/market-hero-limited/dallas-texas/market-hero-limited-market-hero-academy-they-fraudulently-charge-my-credit-card-without-m-1429072).

 

Alex Becker is an internet millionaire, now I see why. He sells you something for $1, then illegally charges you $47 every month after and never cancels you. He sust tells his support staff to tell people they will be cancelled "within 24 hours." I contacted Recurly, the company that handles their subscription payments. They said they do not oversee their customers actions and that they will do nothing without consent (http://prntscr.com/ke2kt7). I'm not the only one that's been a victim of this abuse!

This report was posted on Ripoff Report on 08/02/2018 07:14 PM and is a permanent record located here: https://www.ripoffreport.com/reports/market-hero-limited/dallas-texas/market-hero-limited-alex-beckermarket-herospekter-labs-never-cancel-your-subscription-1454743. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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