Marriott- Residence Inn South Bend Indiana Items were taken from my hotel room by staff. South Bend Indiana **Author of this Report is NOT CONFIRMED**

Stayed at the Residence Inn in South Bend Indiana from 7/24/17 thru 7/29/17. On Thursday July 27th I reported to the manager Tom that there were items missing out of my room.  I noticed my one daughter was missing her hair nets and team tshirt (black tshirt with a red haired knight). I told him I would double check my room when I pack to go home on 7/29/17 but in the mean time I did not want any hotel staff in my room.

On 7/29/17 0700 notified Tom I packed my room and could not find the missing items and needed to report them stolen. He informed me the day manager would call me today.

On 7/29/17 I did not receive a call from the manager.

On 7/31/17 contacted Marriotts main website to report the complaint.

8/3/17 Recieved email from Ron Swift regarding Marriott main webiste complaint and states in 3-5 business days someone would contact me.

8/5/17 Notified Ron Swift via email still no contact nor did I received contact from the manager in South Bend

8/7/17 Eillen manager from South Bend Called me and email me as I was unavailable. I informed her via email on

8/8/17 that I work night shift and that 8/9/17 would be a good day to call me to discuss matter.

8/8/17 Eileeen stated that Richard the GM for South Bend would call me on 8/9/17 that he was aware of the problem.

8/9/17 no phone call

8/16/17 Received email from guest services supervisor (Tracey Price) that someone from South Bend would contact me.

9/4/17 Still no call from anyone and my problem has not been resolved. I have been a valued Marriott rewards customer and very upset that my room was entered and someone went through my things. Since being home my same daughter has noticed a pair of her navy blue Notre Dame under armour sweatpants are missing. I feel my privacy was completely violated and Marriott does not care at all.