Marshall Ford rip-off! Take advantage of people, State Code Violators. Marshall Virginia

Beware of Marshall Ford. Marshall Ford's Service Department has violated Virginia State Code Consumer Rights (including not posting said list of rights in the room where vehicles are received for service, required by Virginia State Law.) They also perform unauthorized jobs (even if the customer has requested an estimate, which, by Virginia law, means all jobs must be approved before being done) and presented inflated bills.

If you insist on using Marshall Ford, make sure you get a written estimate and read it carefully before you sign it. Unfortunately, however, that is not protection enough, because when we rejected some jobs on the estimate we asked for (and never signed the estimate), they went ahead and did unauthorized jobs anyway. And if they still don't have the Consumer Rights poster in their Service Department lobby when you visit, make sure you know your rights before dealing with these people: they did not have the sign posted (in violation of the law) when we went in there, and seemingly are counting on people to not know their rights, because they trampled all over ours.

Anonymous
Northern Virginia, Virginia
U.S.A.