Report: #1035413

Complaint Review: Maryland Memorials LLC

  • Submitted: Sun, March 17, 2013
  • Updated: Sun, March 17, 2013
  • Reported By: VickieCyber — Pasadena Maryland
  • Maryland Memorials LLC
    313 Crain Highway S
    Glen Burnie, Maryland
    United States of America

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In June 2012, I ordered two bronze grave markers directly from Jim Kinsey the owner. As of 17 March 2013 the date of this report, he has FAILED to DELIVER and install the grave markers ordered! Keeps giving me one excuse after another and continually ask me to be patient! There is NOT enough patience in the world to justify any company NOT being able to provide the grave markers ordered. I called the Cemetery to explain me dilemma, and to add insult to injury was further advised by the Cemetery that Maryland Memorials has NEVER submitted a request for a permit from the Cemetery. Apparently, a permit request is normally submitted to the Cemetery when a customer orders a monument and is required prior to installation. Check Better Business Bureau, they have received six complaints since 2012 for this company's "Failure to Deliver". Jim has offered to refund the money paid for the markers, however; since the cost of bronze has increased it would not be cost effective or in the best interest of the person for which the order was placed to simply allow Jim to back out of the contract unless he is willing the pay the additional cost of reordering from another company. [continued below]....
..... Jim's response to me was; "That's not going to happen!". The money used to purchase the grave markers belongs to a sweet 77 year old man who the medical community and court system determined was incompetent and not capable of caring for himself. Guess you could say I'm a bit like Ed Magedon (founder, Ripoff Reports)...I have one goal in mind to empower people and animals who are not capable of speaking out for themselves by helping them to speak out, share information, and fight back on their behalf against bad government system/business practices. Bottom line, I am the Court Appointed guardian of a 77 yr old man who is not a relative and I receive NO compensation. The grave markers ordered are for his sister/caregiver who passed away unexpectedly in April 2012 and the other marker is for his grave site which is part of arrangements being made to purchase a Pre-need Insurance Policy for his funeral/burial arrangements in the event of his demise. This man has very little money and simply can not afford the additional cost associated with obtaining the grave markers...I also feel as though this company should be accountable and responsible for their business practices/outcomes. So I welcome any recommendations you might have to assist in obtaining the grave markers at this company expense and NOT an elderly man's expense.

Lesson learned, stay clear of Maryland Memorials and call the Cemetery prior to ordering a grave marker/monument, they may be able to provide the grave marker/monument or can recommend a reputable and reliable company. PLEASE, Do NOT allow this to happen to you.
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This report was posted on Ripoff Report on 03/17/2013 05:25 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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Updates & Rebuttals


#1 Author of original report

Consumer Protection Division Received Final Order in Maryland Memorials Case

AUTHOR: - ()

On 28 June 2016, the Maryland Consumer Protection Division received a Final Order in the Maryland Memorials case. The order finds that Mr. Kinsey and his companies violated the laws, and must pay restitution to consumer (and a civil penalty).

Mr. Kinsey has not made any payments, due under the Order and the Division must now attempt to collect the amounts owned by Mr. Kinsey. It may take some time to do so, and the Division cannot guarantee that the will be able successful, whole or in part.

Kinsey is personally liable for each unfair or deceptive trade practices engaged in by his businesses. Under Maryland Law, it is unnecessary to "pierce the corporate veil" to hold an officer of a corporation responsible for violations of the Consumer Protection Act.  Kinsey was ordered to pay $58,000 in restitution to 27 former clients who testified at the hearing that they never got their grave markers and/or services Kinsey promised, to include anyone else he ripped off. He was also ordered to pay nearly $39,000 for violating the Consumer Protection Act and Maryland Cemetery Act.

At the hearing, Kinsey asserted, that he could not produce the documents because he was evicted from his Glen Burnie business location and had only three days to vacate; so Kinsey took equipment and memorial stones but not documents; he did not take files, including credit card slips, because he had nowhere to store the documents, so Kinsey thought the safest place for the documents was in the building in vacated; and Kinsey does not know where the documents are. 

Based on the above, if Kinsey and his businesses took money from anyone else who did not received their grave marker and/or services, it would be good for the Consumer Protection Division to know about as many victims as possible. Please file a complaint with the Consumer Protection Division if your are a victim. The easiest way to file a complaint is online:



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#2 Author of original report

MD OAG Filed Statement of Charges Involving Maryland Memorials LLC

AUTHOR: - ()

On 2 Aug 2013, I filed a complaint with the Maryland Office of Cemetery Oversight regarding Maryland Memorials LLC. In Jan 2014, the Office of Cemetery Oversight suspended the license involving James Kinsey and his companies Maryland Memorials LLC and Maryland Memorial by Kinsey, Inc. On 15 Apr 2015, the Maryland Consumer Protection Division, Office of Attorney General (OAG) filed a Statement of Charges involving James E. Kinsey and his companies Maryland Memorials, LLC and Maryland Memorial by Kinsey, Inc. to obtain relief for consumers victimized by unfair and deceptive trade practices. On 16 Jul 2015, I testified at the OAH hearing (Case # OAG-CPD 15-007-252216/04-15-15587) for Assistant, OAG, Consumer Protection Division. On or about 16 Oct 2015, the Judge is scheduled to rule on this matter. OAG is seeking a restitution order payable to the state and in turn paid to consumers victimized as a result of complaints filed.

It is not too late. If you been victimized, I encourage you to contact the Assistant Attorney General and file a complaint. The following is their contact information.

Consumer Protection Division
Office of the Maryland Attorney General
200 St. Paul Place, 16th Floor
Baltimore, MD 21202
(410) 576-7057
(410) 576-6566 (fax)

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