• Report: #1368747
Complaint Review:

Maryland Speed

  • Submitted: Thu, April 20, 2017
  • Updated: Thu, April 20, 2017

  • Reported By: Tyler — Colorado USA
Maryland Speed
44178 Airport View Dr Hollywood, Maryland USA

Maryland Speed Marylandspeed.com Marylandspeed Slow shipping nd horrible customer service at Maryland Speed Hollywood Maryland

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I have ordered from Maryland Speed twice now and both times my package has taken longer than expected. The first time I didn’t contact them or find out what took so long because I was out of the country and it didn’t bother me since I wasn’t there to install the parts. After the first time I should of learned my lesson but I decided to give them another chance. I ordered some BC Racing Coilovers on March 1, 2017. On March 8 I decided to email them to get an update on my order since I could see on BC Racing’s website that they had 23 sets in stock for my vehicle. They responded with it should be shipped beginning of next week. After that I sent about 2 emails per week. In the emails I would leave my phone number in case they would like to call me and the order number. I also tried calling and no one would ever answer the phone (not sure if I had the right number). I would always get the same response from Branden to the emails I sent stating it should be shipped within the next couple of days and he would follow up with me. He never did follow up with me.

This went on for over a month. On April 10 I decided to contact BC Racing and ask them what was taking so long. They told me they had never received an order from Maryland Speed for me and they would contact them. About an hour later I receive a call from Branden saying he had my order confused with someone else and my order was never placed. Every email I sent had my order number if he would have taken the time to look it up instead of giving the same generic response every time this could have been solved sooner. He called two more times that day worried about what I had said to BC Racing and what they said to me Im assuming so he could think of accuses. He never apologized for my order being late. The next day I received a call from BC Racing saying they were still waiting on my order information from Maryland Speed and that they were trying to get them to reimburse me money or pay for faster shipping.

Obviously Branden doesn’t care about his customers because he turned down both those options. I finally received my order on April 17. BC Racing decided to give me extra stickers and t-shirts since Branden didn’t want to stand behind his customers. After this experience I should of spent the extra $15 and ordered directly through BC Racing they have great customer service who actually responds to your questions with legitimate answers in a fast manner.

This report was posted on Ripoff Report on 04/20/2017 12:56 PM and is a permanent record located here: http://www.ripoffreport.com/reports/maryland-speed/hollywood-maryland-20636/maryland-speed-marylandspeedcom-marylandspeed-slow-shipping-nd-horrible-customer-service-1368747. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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