• Report: #732670
Complaint Review:

Maso International Group Co., Ltd.

  • Submitted: Tue, May 24, 2011
  • Updated: Tue, May 24, 2011

  • Reported By: Jeffrey — Miamisburg Ohio United States of America
Maso International Group Co., Ltd.
Internet United States of America

Maso International Group Co., Ltd. What you see is NOT what you get, Internet

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Dress was not the color I ordered, it had the wrong jacket, gathers sagged so badly the seams of the lining were exposed under the bust, the lace applique' fell three inches short of the ends meeting, extreme puckering along the side seams, gathers were not pulled taut but heavily sagged all down the bodice. I took photos of the dress and sent them along with a request for a refund ($185.38) and a return shipping label due to the condition of the dress and it being unwearable. This is the response I received in return.

From: service customer <customer_service@maso.hk>
To: xxxxxxxxxxx
Sent: Mon, May 23, 2011 11:12 pm
Subject: Re: Dress Order

 i am so sorry for that issue, can you make some little changes or alterantion in a local shop, you know the seamstress are too  busy and under pressure to make too many dresses in a short time, they cant make every details perfect, as compensation, we will give you a partial refund which is 15% of the dress charge, hope you can understand!

best wishes

This report was posted on Ripoff Report on 05/24/2011 01:21 PM and is a permanent record located here: http://www.ripoffreport.com/reports/maso-international-group-co-ltd/internet/maso-international-group-co-ltd-what-you-see-is-not-what-you-get-internet-732670. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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