• Report: #1046407
Complaint Review:

Massage Envy, Camas, WA

  • Submitted: Fri, April 26, 2013
  • Updated: Fri, April 26, 2013

  • Reported By: Diane — Vancouver Washington
Massage Envy, Camas, WA
322 SE 192nd Ave #108 Vancouver, Washington United States of America

Massage Envy, Camas, WA Difficult Cancellation Policy That Is Ridiculous! Vancouver, Washington

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I was happy with the massage therapists but grew tired of them moving on and being reassigned multiple times. I found a more stable massage business and went in to Massage Envy to cancel my membership last fall, 2012. I was told I had 3 pre-paid sessions left and to put a freeze on my account for a period of time in the hopes I would use up the 3. I put a freeze on my account. Low and behold, without any kind of advance notice, a membership fee was charged to my credit card on Apr 22, 2013.

I contacted Massage Envy and told them once again, to cancel my account. I didn't even want to rebuke the charge thinking somewhere in the contract, in small print, it was mentioned. I was told once again, I had to come in and sign a cancellation form. . period. This I did the same day I called the matter in which was the evening of April 24th at about 6:30pm.

After being kept waiting until paying clients were checked-in, I was given the opportunity of filling out the cancellation form. I was then told about the 3 pre-paids I could use before May 17, 2013 which was when ANOTHER MEMBERSHIP FEE WOULD BE CHARGED!!!!!  Whether I used the 3 pre-paids or not!!!!  I was so flabergasted and upset, I just turned around and walked out!  Anyone else out there experienced the same? I want an attorney to get a hold of this business and let them know they are 'walking on thin ice'!

This report was posted on Ripoff Report on 04/26/2013 09:10 AM and is a permanent record located here: http://www.ripoffreport.com/reports/massage-envy-camas-wa/vancouver-washington-98683/massage-envy-camas-wa-difficult-cancellation-policy-that-is-ridiculous-vancouver-wash-1046407. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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