Report: #935362

Complaint Review: Massage Warehouse

  • Submitted: Fri, August 31, 2012
  • Updated: Fri, August 31, 2012
  • Reported By: Chris — Elma New York United States of America
  • Massage Warehouse
    360 Veterans Parkway, Suite115
    Boilingbrook, Illinois
    United States of America

Massage Warehouse Waited 3 months for delivery and then received the wrong product! Boilingbrook, Illinois

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We ordered an adjustable esthetician table in June 2012. They said the table would be delivered in about two weeks. Since we were remodeling our building and didn't plan to be open until August 1, 2012 this was fine. A month passed with no delivery or any contact from Massage Warehouse.

Many calls were made to Massage Warehouse. They said the delay was because the color we wanted was on back order. So we picked a color they said was in stock. Two weeks later, no table. They then said that was on backorder as well.

Now we have reached our opening date of August 1st and we have a service room with no table. Two more weeks go by and they finally came and delivered the table. It's the wrong table! This one cost hundreds less than the one we paid for back in June.

They tell us they will be there between noon and 4 p.m. to pick up the table on August 30,2012. Our business is by appointment only. So we have our receptionist on duty all day waiting for them. They never show up. I am beyond frustrated! Now I told them I do not believe them that the proper table will be delivered and they cannot take this one until the right one is here. We have that table filled with appointments now.

We lost money because we had no table to perform services on. We lost money by having to pay our receptionist during a period we had no appointments. We will be filing in court to be compensated for our losses! To be continued....

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This report was posted on Ripoff Report on 08/31/2012 11:20 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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