Report: #398876

Complaint Review: Mate Check

  • Submitted: Sun, December 07, 2008
  • Updated: Sun, July 19, 2009
  • Reported By: scottsdale Arizona
  • Mate Check
    13771 North Fountian Hills Blvd
    Fountian Hills, Arizona

Mate Check Tom Schear/ Sandra Hope Mate Check FRAUDULENTLY KEEP MY $950 RETAINER, SAID ALL MONEY GOT USED UP BUT THEY ONLY WORKED 3hrs Fountian Hills Arizona

*Consumer Comment: Usually non-refundable

*UPDATE Employee: In domestic relations no one is ever really happy.

*Consumer Suggestion: Hmm very intersting

Show customers why they should trust your business over your competitors...

This was a case of flat out rip-off! I paid them a retainer of $950 and they worked 3hrs and when I asked for the rest of the money back I got nothing, not even a bill showing their time! They simple said it was all used up. I am contacting the Az attorney Generals office and you should too. The phone number for them is 602.542.5763 and their e-mail address is Contact the department of public saftey at Don't let them get away with this, I'm not. PI's have to follow the law or they can loose their license, we can stop them.

Matecheck victim
scottsdale, Arizona
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This report was posted on Ripoff Report on 12/07/2008 04:33 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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Updates & Rebuttals


#1 Consumer Comment

Usually non-refundable

AUTHOR: Sean - (U.S.A.)

The retainer you pay to a P.I. is usually non-refundable. Shame on this P.I. for not making it perfectly clear. Not only that but yours sounded pretty reasonable, as far as retainers go. In business, everything should be spelled out in writing. Bottom line, my opinion is, he got paid for his time.
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#2 UPDATE Employee

In domestic relations no one is ever really happy.

AUTHOR: Thomas The P.i. - (U.S.A.)

We do our best to help people but we can not create results. It is unfortunate that the individual has not left there true name when they came forward. A lot of time people do not realize that drive time and waiting time is also charged. I have had some people think that if I don't find anything out I don't get paid. Well like any other job you get paid from the moment you begin to work. A lot of private investigators are retired law enforcement and they do not want to deal with domestic relations cases because they have done them there whole life but out of the thousands of client we have served a few sour grapes are expected. Even in making fine wine you get a few sour grapes. Well if this person were to contact me I would be happy to look at their case and see what went wrong. Call 1866-640-1010.

Best Regards

Thomas the P.I.
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#3 Consumer Suggestion

Hmm very intersting

AUTHOR: Auto91 - (U.S.A.)

Well first of all, its rare you will get your retainer back when you sign a contract with a private detective agency. Normally in the contract it will say something to the fact the retainer is not refundable. Sometimes if they dont use up all of the retainer then could give you like a credit for remaining balance just in case you want them to do anymore work for you in the future. Another thing too is that if you have them on stand -by time, that will deplete your retainer too. In other words on stand-by time , the investigator is only waiting on you for the go ahead to work for you. He or she has put everything else on hold JUST FOR YOU.So in essence your paying for their exclusive time. And in the P.I. business, TIME IS MONEY. Normally in the contract, it should tell you in black and white, what exactly they charge you for and when it should be done. Every last detail. But even if they did use up your retainer, they should have sent you a invoice or statment showing you exactly what they did and how much they charged. Any "decent" agency would do that.
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