Matthew Madewell, College Station, TX MADEWELL LORRAINE ROSEMARIE & MATTHEW JACOB After Mr. Madewell approved Estimate to clean his move-out house he demanded a refund eventhough we clearly disclosed NO refunds AFTER services provided; instead he targeted to tarnish our Company reputation on Google Reviews. College Station TEXAS

The behavior exhibited by Choice Cleaning Services in this report mirrors their cleaning services--which is to say both are very poor.

Jenny Hobson at Choice Cleaning Services is a dishonest businesswoman. In the attached estimate, the items not completed are underlined in red. Half of the services promised were not completed. This is why I requested a partial refund--half of the services were not completed. I did not "demand" a refund.

This was my first time hiring a cleaning service and decided to support a local business during the pandemic. I had to travel out of town for work the day of and day after the cleaning, so I was unable to inspect the work within their 24-hour policy. Being a local business, I figured that they would honor their work at the 48 hour mark since the house was vacant so it's not like the house would have changed after the service.

It became clear that the company does the bare minimum to appear clean in photos sent to the customer, then hiding behind their 24-hour policy.

I left a brief one-star Google review (photo attached) stating that the cleaners did not complete what was stated in the estimate and that I would not recommend the company based on what I had seen. Yesterday, someone else left a much further in-depth one-star review (photo attached) that outlines essentially the exact same experience. I'm sure Ms. Hobson finally saw the reviews after the most recent negative review and decided to go on the offensive.

Choice Cleaning Services will provide an estimate for a job, not complete most of the job, then threaten to "expose" you (going as far as to find my employer and email them this report) if you post a negative review about them. I am well within my rights to share a negative experience about a company. That's the whole point of public Google reviews.

I will say one positive thing about Choice Cleaning Services--they cleaned the stove and toilets well.

At the time of the complaint I did not realize that dusting of the walls was not in the estimate. That's on me. I only took a couple of pictures of the "after" because I didn't realize it would be such a hassle to deal with this company. I probably should have been more composed in my initial email requesting a solution to the poor cleaning, however we were upset with the poor service and had to go back and clean our home after the soon-to-be residents saw how dirty it was post-cleaning.

I would be more than happy to sit down and talk with Ms. Hobson to further discuss any "unsubstantiated claims".

Please see the attached photos and screenshots of email correspondance, Google reviews, and the estimate showing which services were not performed.