Complaint Review: Mattress Marshals - Internet
- Mattress Marshals Florida Internet United States of America
- Phone: 954-445-8498
- Web: MattressMarshals.com
- Category: Customer
Mattress Marshals Warranty scam. Internet
*REBUTTAL Owner of company: Mattress Marshals, Inc.
*REBUTTAL Owner of company: Mattress Marshals, Inc.
I had a "Technician" from this company come in my home and tell me my mattress was so messed up he could see it! I was then told that he was a 3rd party company sent by the big mattress companies to rip me off! I did some research and found out Mattress Marshals is paid to make sure you don't get a new bed! This is down right wrong and I will do what ever I can to stop this malarkey!
This report was posted on Ripoff Report on 04/02/2012 08:52 AM and is a permanent record located here: https://www.ripoffreport.com/reports/mattress-marshals/internet/mattress-marshals-warranty-scam-internet-862537. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#2 REBUTTAL Owner of company
Mattress Marshals, Inc.
AUTHOR: Mattress Marshals - (United States of America)
SUBMITTED: Monday, September 10, 2012
Mattress Marshals Inc, Is a 3rd party company, that's about all the consumer got correct. Mattress Marshals is under contract with most major bedding retailers and manufactures around the Country, to simply perform a sleep set evaluation on complaining consumer sleep sets. Mattress Marshals invented the process that is correctly being used and is the most widely excepted. We provide information only and make no determination to the outcome of any customers complaint. We use the internet to process our information and that allows for quicker resolution to customers issue. Mattress Marshals takes digital photo and fills out a report as the merchandize sits in the customers home. We forward this information to the correct party for warranty review and determination. We make no claim or assertion about the quality of ,or if the merchandize will be replaced or not. We are in noway motivated to deny a consumer anything because we do not warranty any product.
I can see if the customer did not get a favorable response from the retailer or manufacturer or a warranty replacement, how they could assume Mattress Marshals caused the issue. The fact is, we can never influence a report either way. We take pictures of everything and have to show those to the companies how are responsible for the warranty process.
Anyone can see what we do by going to www.mattressmarshals.com and viewing our Inspection Demo. It's all there in color, with sound and for you to see.
#1 REBUTTAL Owner of company
Mattress Marshals, Inc.
AUTHOR: Mattress Marshals - (United States of America)
SUBMITTED: Monday, September 10, 2012
Mattress Marshals Inc, Is a 3rd party company, that's about all the consumer got correct. Mattress Marshals is under contract with most major bedding retailers and manufactures around the Country, to simply perform a sleep set evaluation on complaining consumer sleep sets. Mattress Marshals invented the process that is correctly being used and is the most widely excepted. We provide information only and make no determination to the outcome of any customers complaint. We use the internet to process our information and that allows for quicker resolution to customers issue. Mattress Marshals takes digital photo and fills out a report as the merchandize sits in the customers home. We forward this information to the correct party for warranty review and determination. We make no claim or assertion about the quality of ,or if the merchandize will be replaced or not. We are in noway motivated to deny a consumer anything because we do not warranty any product.
I can see if the customer did not get a favorable response from the retailer or manufacturer or a warranty replacement, how they could assume Mattress Marshals caused the issue. The fact is, we can never influence a report either way. We take pictures of everything and have to show those to the companies how are responsible for the warranty process.
Anyone can see what we do by going to www.mattressmarshals.com and viewing our Inspection Demo. It's all there in color, with sound and for you to see.
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