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Report: #1267228

Complaint Review: Mattress One Sanforx - Sanford

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  • Reported By: Yousuck — Sanford Florida USA
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  • Mattress One Sanforx 1720 Rinehart Road Sanford, USA

Mattress One Sanforx Dominic and Ivan RIP Off and Liars Sanford Florida

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I bought a mattress in April 2014 and after 2 weeks reported that it was uncomfortable to Dominic who sold me the mattress. I was told to rotate the mattress weekly so that it broke in evenly. After 3 months I spoke with Ivan and told him that now the mattress was sagging and he said to go online and fill out a warranty claim, or if not, they could send an inspector for $79. I filled out firm took pictures and got approved for mattress only. I asked what about the box spring and was told it was for mattress only. I filled out another firm took more pictures and received a denial for box spring . I wrote explaining that I bought both together as a set for cash and was told by Ivan that the model I bought was discontinued right after I purchased for the same reasons I reported. I explained that due to Attorney General investigations into Mattress One , I would just file a complaint with them. I received an approval for both mattress and box spring. 

I went to Sanford store and again had to deal with Dominic, who said he never received any complaints on my mattress that I was a first. I decided to upgrade to an icool bed. After my store credit of $800, the difference was $500 which getting paid once a month I said I would be back in a week. I was told by Dominic that my warranty would expire by then and I had to do it now. So I did 90 days same as cash with being paid in full in one week. Dominic then said there was a $39 set up fee and $80 exchange fee, which I argued about but got no where, pretty much take it or leave it attitude. Then he was having so called computer issues and said " don't worry, I will take care of it" . I went next day to pick up paper work only to find out Dominic only gave me $620 store credit and my total due was almost $1k. I spoke to Ivan he said he would get it corrected in an hour, well when I went back in an hour he had another excuse and said company would issue the credit and e-mail me. I told him no I wanted the paperwork corrected now, which he said he could not do because printer was broken. I went home and called Ivan and told him to cancel delivery for tomorrow until financing was corrected. Today I received a call from delivery guys saying they will be here in 15 minutes, I told them it was cancelled by Ivan, they said that I would still be charged a $80 fee. RIP off and Liars, do not use this company at all.

This report was posted on Ripoff Report on 11/11/2015 07:12 AM and is a permanent record located here: https://www.ripoffreport.com/reports/mattress-one-sanforx/sanford-32771/mattress-one-sanforx-dominic-and-ivan-rip-off-and-liars-sanford-florida-1267228. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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