• Report: #807825
Complaint Review:

Mayan Palace (Vida Vacation Club)

  • Submitted: Sun, December 11, 2011
  • Updated: Wed, February 27, 2013

  • Reported By: Chrissy — Nottinghamshire Other United Kingdom
Mayan Palace (Vida Vacation Club)
Cancun Playa Del Carmen Municipio De Solidaridad, Internet United States of America

Mayan Palace (Vida Vacation Club) Equity Trade-In NOT what it seems Cancun, Internet

*Consumer Comment: Reply

*General Comment: Mayan Palace Timeshare Scam

*Consumer Suggestion: mayan palace scam

*Author of original report: Contact from carlos

REBUTTAL BOX™ | Respond to this Report! | Consumer Comment

What's this?
Corporate Advocacy Program

Show customers why they should trust your business over your competitors...

What's this?
What's this?
Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

Set the record straight:
Arbitration Program

SEO Reputation Management at its best!

We attended a time share presentation at Mayan Palace 27th September 2011, was supposed to be 90 minutes, lasted 8 hours! We were persuaded to trade in out two existing time shares and upgrade to theirs. When we arrived home in the first week we had two phone calls asking if we still want to keep our original time shares we said no, we do not want three! that is why we signed the contract, to be traded in.
I had an email on 11th November from Travel Around the World (company that works for Vida Vacations) first duplicity as we thought it was the same company!
 As we are from UK I had various questions that I needed answers to. No reply from numerous emails and several telephone calls. Alarm bells start to ring.
On 2nd December I had another email from TATW saying they were cancelling the trade-in agreement, but purchase at Mayan Palace could still go ahead.
I contacted customer Services Carlos at Mayan Palace, who contacted TATW, as we said we wanted to cancel, as the terms of the contract had been broken by them.
Carlos said we could cancel but we would lose our deposit of $4118.00 plus another $600 cash, and we had already made the first payment of 194.04.
I do not believe they had any intention of completing the trade-in agreement, and all this would have meant is more wasted fees and money, so due to all the bad comments on the internet about this company we have cancelled, and will fight to get our deposit back.

This report was posted on Ripoff Report on 12/11/2011 09:31 AM and is a permanent record located here: http://www.ripoffreport.com/reports/mayan-palace-vida-vacation-club/internet/mayan-palace-vida-vacation-club-equity-trade-in-not-what-it-seems-cancun-internet-807825. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Click Here to read other Ripoff Reports on Mayan Palace (Vida Vacation Club)

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
1Author 3Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Comment


AUTHOR: DebyCole - (USA)

Yes, unfortunately Mayan Palace is one of the most fraudulent resorts!! I also had a bad experience with them, the way they treated me, and all the lies i've heard.
The worst thing is that once you fall into their scam tactics it's almost impossible to get out.
Here's a list of complaints about this resort i've found recently,
you should take a look: timesharescam.com/timeshare-complaints-resorts-black-list/3-mayan-palace-timeshare-complaints/
Don't give up, i still have hope that sooner or later we are going to make a difference against those thieves.

Respond to this report!
What's this?

#2 General Comment

Mayan Palace Timeshare Scam

AUTHOR: Becker79 - ()

The sales tactics are the same for everyone at Grupo Mayan. Hard sell, disrespectful when you say no, broken promises. DO NOT think for one moment that you have an upper hand...these are professional con artists highly trained to take your money. You have no chance of ever seeing your money again or receiving anything close to the value you were promised. Assume that everything posted by Grupo Mayan and its affiliates is a lie or a scam. Never do business with this company, never buy a mayan palace timeshare scam

Respond to this report!
What's this?

#3 Consumer Suggestion

mayan palace scam

AUTHOR: VC32 - (United States of America)

wow!! 8 hours! that's the longest i've ever heard. Thousands of people every year fall victim to fraudulent timeshare sales practices while vacationing in Mexico, and most of the frauds are being committed by Mayan Palace. The sales teams have carefully crafted and proven techniques to close sales, and are very skilled in ensuring that potential clients become timeshare owners. There's a company called Mexican Timeshare Solutions that can give you a free consultation on your matter, here you can contact them:

(((link redacted)))

CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.
Respond to this report!
What's this?

#4 Author of original report

Contact from carlos

AUTHOR: Chrissy - (United Kingdom)

My issues have now been resolved and I withdraw any comments made
Respond to this report!
What's this?
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?