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Report: #1411700

Complaint Review: Mc Donald's Restaurants -

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  • Reported By: Charlie — Kansas City Missouri United States
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  • Mc Donald's Restaurants United States

Mc Donald's Restaurants Micki D's Deceptive Promotions Nationwide

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McDonald's Restaurant Corporation, a world-wide corporation makes it difficult to cash-in on their 2 for 1 sandwich or meal promotion. Here's what McDonald's does: You buy a sandwich. On your receipt is printed: "COMPLETE A VOICE SURVEY. Give US HIGHLY SATISFIED AND GET BUY ONE SANDWICH AND GET ONE FREE. Go to www.mcdvoice.com within 7 days and tell us about your visit. (Get validation Code, put on your receipt, take to ? McDonald's to cash in on their offer. 

Now, my complaint: I took two receipts each with validation code numbers on each of them. Oh, No! You can't use both validated receipts, only one of them. I would have to wait 2 hours then come back to cash-in on the 2nd. 2 for 1 validated receipt. Or, I could bring someone with me on the first visit to use the second validated 2 for 1 receipt. I was told, 'It is corporate policy...' McDonald's Corporate Customer Complaint Dept. 1-800-244-6227 told me: 'It is up to the franchise owner whether it will allow 2 validated receipts to be used at one time.' The franchise owner/manager told me: 'It is corporate policy not to allow 2 2 for 1 validated recipts to be cashed-in at one time.' McDonald's Headquarters told me: 'It is up to the restaurant owner/manager to allow nor not allow 2 validated receipts to be used at one time.' They can't get their facts straight. The bottom line is that McDonald's really doesn't want any customer presenting 2 validated 2 for 1 receipts at trhe same time. They force a customer to either wait 2 hours or come back another day to cash-in the second 2 for 1 validated receipt. The Terms and Coniditions of McDonald's policy is not printed on the receipt. So what that the customer is forced to come back to cash-in the second validated receipt. We are just chump customers. Get out of the way. The Franchise Owner isn't making any money on the 2 for 1 promotion offer. It is obvious that McDonald's Corporation forces the Franchise owner to give the customer a receipt with the 2 for 1 offer printed on it. But, it doesn't state the restrictions as to when a customer can cash-in a second or third or fourth validated 2 for 1 receipt. McDonald's and the Franchisee both could care less if you or I are inconvenienced requiring you or me to come back 2 hours later or the next day to cash-in a 2 for 1 validated receipt. They could be accommodating and allow 2 validated receipts to be cashed at the same time. On several occasions I was allowed to cash-in 2 2 for 1 validated receipts. But, not today.

So, I spent a half an hour on the phone talking to McDonald's Customer Complaint Dept and suprervisor, to no avail. We have to remember, we are just one among millions of customers. McDonald's really doesn't give a d**n if you or anyone else is inconvenienced by their We Don't Give a d**n about true customer service. 'Move on pal, you are cosing the franchisee time and money expecting that you can cash-in 2 2 for 1 validated receipts on one trip to the restaurant. We are just chumps. If you or I don't like their 'Get lost, pal' we don't give a d**n about you' attitude, tough luck, MOVE ON!!  So, I hope several million people will learn about McDonald's corporate 'Don't Give a d**n' attitude about whether you or anyone else is told to shove it, move on! attitude. It would be a shame if you used up a hundred paper napkins next time you visit a McDonald's restaurant.

This report was posted on Ripoff Report on 11/13/2017 03:47 PM and is a permanent record located here: https://www.ripoffreport.com/reports/mc-donalds-restaurants/mc-donalds-restaurants-micki-ds-deceptive-promotions-nationwide-1411700. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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