Complaint Review: Mcafee antivirus computer software
Mcafee antivirus computer software no refund after 6 weeks, Internet
I tried to renew my Mcafee software on line, I work at home sometimes and my work prefers Mafee. My payment went through but the software failed to load. I did not realize that this was because Comcast (my internet carrier) had changed to Norton.
This was on 06/08/10. I called Mcaffe the next day. On hold 30 minutes before getting someone to talk. Couldn't find my account, couldn't find the transaction or payment. Ref #515592878 even though I had my confirmation and order number from them. I needed to call back in one week.
Called back on 06/15/10- ref #515664790 (after being on hold again 30 minutes). Still can't find my account or payment. Spoke with a supervisor who was going to call me back with in the next two day. I gave specific instruction that it was okay to leave a voice mail on one of two secure lines (I am a health care provider and I needed to go see my patients). Which he repeated back to me. No call back ever came.
3rd call- spoke with supervisor Ann (at my request and after being on hold again for approx 20 minutes) Ref # 516727930. My account was located and payment was confirmed. A refund should be forth coming. They were trying to work out the details.
Expect a call back on Monday. Again- gave two two numbers with my permission to leave a secure voice mail. Ann repeated this information back to me and agreed to leave a message. No call, no message.
On approximately 06/21/10- I switched to emailing Mcfees customer service (couldn't take the hold time anymore). First response came on 06/22/10 from Rengarajan K service tier I ref # 521607968 who was "escalating my complaint"
On 06/23/10- I received a second email from Dastagir G who advised me that I could expect a refund (this actually took place over several emails) by check and got my physical address. Refund to be expected within 3 weeks (07/14/10)
I emailed Dastagir G on 07/13/10 to adivse that I had not yet recieved a check and that if I did not receive a check by that we had agreed upon that I would begin a loud and vigorous complaint campaign.
07/13/10- I received a response back from Pradeep (supervisor) advising me that they did not have access to my records (even though I send my email as noted above) attached to all of the emails that I had exchanged with Dastagir G including the References #'s). He gave me another reference number #521607968 and advised me it would take 7-10 days to research this.
I would like to note that with each and every phone call I had to repeat my entire story including credit card # for them to research my charges. When I went to the Mcfee web site, there is no physical address listed on their website to even write to. How frustating this whole process has been. I will never use their product again.
This report was posted on Ripoff Report on 07/17/2010 08:55 AM and is a permanent record located here: http://www.ripoffreport.com/reports/mcafee-antivirus-computer-software/internet/mcafee-antivirus-computer-software-no-refund-after-6-weeks-internet-624141. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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