Complaint Review: MCI WORLDCOM WIRELESS - NATIONWIDE
- MCI WORLDCOM WIRELESS NATIONWIDE U.S.A.
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- Category: Cellular Phone Companies
MCI Worldcom Wireless Keep Getting Bills Even Though Contract Has Ended
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I SIGNED A 1 YEAR CONTRACT WITH MCI WIRELESS IN OCTOBER OF 1999 FOR $49.95 A MONTH WITH 300 FREE WEEKEND/NIGHT MINUTES. IN NOVEMBER 2000, I SPOKE WITH A REP IN CUSTOMER SERVICE STATING I WANTED MY PHONE SHUT OFF SINCE MY CONTRACT ENDED IN OCTOBER 2000.
THEY ASSURED ME IT WOULD GET CUT OFF. FOR SOME ODD REASON, I DECIDED TO KEEP USING MY PHONE SINCE IT WAS NEVER SHUT OFF. FINALLY, IN JANUARY 2001, I KEPT TRYING TO CALL THEIR 1-800 NUMBER, BUT WAS PUT ON HOLD FOR AN HOUR!!! NO ONE EVER CAME TO THE PHONE. I ALSO NOTICED THAT I WAS NO LONGER RECEIVING MY FREE MINUTES & THAT THERE WERE MISC CALLS THAT I NEVER MADE. FROM THAT MONTH UNTIL PRESENT...I KEEP TRYING TO REBUTE MY BILL & REQUEST THAT THE PHONE BE SHUT OFF & THEY QUIT BILLING ME. I HAVE ALSO MOVED TO ANOTHER STATE, BUT MY BILL STILL REFLECTS MY OLD ADDRESS, A YEAR LATER NO MATTER HOW MANY TIMES I WRITE MY NEW ADDRESS ON THE BILL.
GRANTED I STILL HAVE SOME CHARGES I HAVEN'T PAID OFF, THE AMOUNT OF THE BILL IS RIDICULOUS & IT DOESN'T REFLECT ANY PAYMENTS I HAVE MADE IN THE PAST YEAR. I BEGINNING TO THINK THEIR CUSTOMER SERVICE NEVER LOOKS AT THE BILLS!
I AM NOW FRUSTRATED & SO IS MY HUSBAND. IT JUST SEEMS SINCE MY CONTRACT HAS ENDED, MY LIFE HAS BEEN HELL. I KEEP GETTING VOICEMAILS TO CONTRACT THEIR CUSTOMER SERVICE IMMEDIATELY, BUT EVERY TIME I TRY TO CALL THE NUMBER THEY LEAVE ME, IT JUST RINGS ENDLESSLY. I HAVE NOW TRIED TO ACCESS THEIR CUSTOMER SERVICE WEB-SITE, BUT AM UNABLE.
I AM VERY PISSED! I HAVE ALSO NOW BEEN GETTING A SECOND OUTRAGEOUS BILL FOR A SECOND PHONE NUMBER! I DON'T EVEN OWN A SECOND PHONE!!!!
PLEASE HELP!
JENNIFER
Waukegan Illinois
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This report was posted on Ripoff Report on 02/27/2002 12:00 AM and is a permanent record located here: https://www.ripoffreport.com/reports/mci-worldcom-wireless/nationwide/mci-worldcom-wireless-keep-getting-bills-even-though-contract-has-ended-15247. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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