• Report: #3642
Complaint Review:


  • Submitted: Fri, October 20, 2000
  • Updated: Fri, October 20, 2000

  • Reported By:Navasota TX
Nationwide Nationwide U.S.A.

New MCIWorldcom users beware!

REBUTTAL BOX™ | Respond to this Report! | Consumer Comment

What's this?
Corporate Advocacy Program

Show customers why they should trust your business over your competitors...

What's this?
What's this?
Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

Set the record straight:
Arbitration Program

SEO Reputation Management at its best!

Is anyone else tired of the "big sharks in the water" eating up the little guppy's money? I was contacted by MCIWorldcom in August of this year in regards to their new Small Business long distance plans. I wasn't looking to switch my long distance carrier but MCI was offering a better deal then what I currently had, or so I was told. The sales rep that called me informed me of their plans, rates, and offers. He also told me that if I was dissatisfied with MCIWorldcom, for any reason, MCI would pay to switch me back to my previous carrier.

My small business would receive two long distance calling cards with a rate of $.05 a minute and a toll free number for my business customers at a rate of $.09 a minute. I was to receive the calling cards in the mail as well as the form needed for me to "request" my toll free number. The only thing I ever received from MCI was their bill. In the bill was a $19.00 certificate for me to use to cover my first bill with MCI. When I received the first bill for $13.00 I paid it with the certificate they had sent me and I also sent them a letter informing them to cancel my service with them.

I thought it was insane that they were sending me a bill to pay when I hadn't received the benefits of that bill. I did what I was told I needed to do to cancel my service with them. It should have been over, but it wasn't.

Yesterday I received another bill from them for $12.84. They had never cancelled my service! When I called to question this the customer service agent was extremely rude! She told me "There isn't anyone in this company that will do anything for you!" You have no choice but to pay this bill. I told her I was not going to be held responsible for her company's incompitance! It took a series of phone calls to finally have my service with MCIWorldcom cancelled and for them to credit the bill amounts to reflect a $0.00 balance!

The rep that originally contacted me did not tell me that there were minimum usage charges, monthly access charges, or a toll free number charge. I was told that all I would have to pay is the actual per minute rate charges.

So before anyone else out there gets taken in by MCIWorldcom request all of their charges be presented to you in a written form. It can be quite a headache getting that company to see their mistakes and a pain in the you know what to actually get them to take financial responsibility for their misrepresentations and nondisclosure of information.

Use caution before allowing MCIWorldcom to become your long distance carrier!


This report was posted on Ripoff Report on 10/20/2000 12:00 AM and is a permanent record located here: http://www.ripoffreport.com/reports/mciworldcom/nationwide/new-mciworldcom-users-beware-3642. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Click Here to read other Ripoff Reports on MCIWorldcom

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?