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Report: #827206

Complaint Review: Mediacom - Internet

  • Submitted:
  • Updated:
  • Reported By: R.Y — Georgia United States of America
  • Author Confirmed What's this?
  • Why?
  • Mediacom Internet United States of America

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I first became a Mediacom customer in February of 2011.  Since the time I started service I have never received the service that I was promised when I agreed to.  Mediacom has given me dozens of promises of dates in which my problem will be resolved, but I've seen that date come and go with such frequency that I no longer care to hear their reply.  I've documented this journey on Mediacom's very on forum. 

I will link my thread at the bottom of the paragraph for all to read.  Please take the time to read through this because it ultimately tells the tale that hundreds of thousands of people are writing the pages to everyday.  I don't understand how a company can have so many dissatisfied customers and deliver such an inferior product yet remain to stay in business on such a large scale. 

There is absolutely no excuse for the poor service.  If the market is saturated to the point that you can't satisfy the order of your current customer, you don't go out and find more customers wanting to order the exact same thing.  Mediacom is fully aware that there is a problem across the ENTIRE United States, but they continue to sign up new customers in markets that they barely have their head above water as it is.  So they drop the new customer in the spinning wheel for a 2 year lock in knowing good and well they will never be able to provide them with what they promise and what the customer's expectations are. 

Unacceptable.  Below you will find the link to a forum post that I made soon after starting my service in early 2011 and continue to update regularly as to keep new customers, and anyone else that cares to see how this system is run, what to expect when getting  into bed with Mediacom.  Please take a few moments of your time to read over the year long back and forth with Mediacom's social media team.  It's truly astonishing. Copy and past this link http://mediacomcable.com/CustomerSupport/forum/index.php?topic=1143.0 OR Click here:
One year of stalling with Mediacom

This report was posted on Ripoff Report on 01/23/2012 01:56 PM and is a permanent record located here: https://www.ripoffreport.com/reports/mediacom/internet/mediacom-how-to-lie-cheat-and-stall-internet-827206. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
1Author
1Consumer
0Employee/Owner

#2 Author of original report

Very quick to rebut, and let's pick a state.

AUTHOR: R.Young - (United States of America)

POSTED: Monday, January 23, 2012

That was a lightning fast rebuttal.  Please note the time stamp and just how fast Mediacom replied.  Just the fact that you guys regularly monitor Ripoff Report leads me to believe you have a lot of concern about your current utilization and customer service.  Albeit not as many reports on here as I would have suspected.  Now, let's break it down.  Click the links below for a taste of each state that Mediacom currently offers broadband service in.  I just picked the first one I could find for each state, can provide multiples if not satisfied (just take the time to read the forums).  This is a just a sliver of the problem.

Alabama

Indiana

California

Missouri

Illinois

Iowa

Mississippi

Florida

North Carolina

Tennessee

South Dakota

Maryland

Georgia

Wisconsin

Nebraska

Kentucky

Arizona

Are there any other states that you have utilization issues in that I'm missing? There are SO many that don't list their location, but I promise you this is just the very tip.  Seems to me it's across the ENTIRE United States, or at least the states Mediacom offers broadband.

See attached photo for a better feel for the volume.

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#1 UPDATE Employee

Support

AUTHOR: Mediacom Support - (USA)

POSTED: Monday, January 23, 2012

I can assure you this is not something that is affecting our network across the entire United States. Your particular incident has recently been escalated to the highest corporate level possible due to the ongoing nature of your problem. We have brought this to their attention and will update you via that forum thread as soon as more is found out in regards to any ongoing delays in resolving speed issues with your service.

Thanks,
Social Media Relations Team
Mediacom Communications

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