Report: #990091

Complaint Review: Mercedes Benz

  • Submitted: Wed, January 02, 2013
  • Updated: Thu, January 03, 2013
  • Reported By: CiaraD — California United States of America
  • Mercedes Benz
    1 Mercedez Benz Drive
    Montvale, New Jersey
    United States of America

Mercedes Benz Mercedez Benz - Defective Parts Montvale, New Jersey

*Consumer Comment: Accountable for what?

*Consumer Comment: recalls

Show customers why they should trust your business over your competitors...

My Mercedes Benz C230 2007 has 57,000 miles on it and the check engine light is on. I took it to the dealership and they said it was going to cost me $6,800 to fix. It was for a balance shift sprocket. I did some research online and found out Mercedes Benz commonly has this problem between 50,000 and 60,000 miles has yet to make a recall on this defective part. They even had a class action lawsuit and if you google "Mercedes benz balance shift sprocket" it's all over the internet. They know the cars are prone to the problem yet they don't fix or recall the part. Please investigate and hold them accountable.
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#1 Consumer Comment

Accountable for what?

AUTHOR: Flynrider - (USA)

"  Please investigate and hold them accountable. "

I have investigated and I find that you have posted nothing that they should be accountable for.   The warranty covers defects for a given period of time and mileage.   After that, the owner is required to pick up the tab if a part fails.    What is so difficult to understand about that?

All car manufacturers make less than perfect cars with less than perfectly designed parts.   Expecting that you deserve warranty coverage after the warranty period is over is wishful thinking at best.   If Mercedes wanted to provide such coverage, they would have.

What your case really boils down to is that your old car has an expensive problem and (in true American style) you want someone else to be responsible for what is plainly your responsiblility.  Good luck with that.
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#2 Consumer Comment


AUTHOR: Ramjet - (U.S.A.)

NHTSA recalls are for safety issues so a balance shaft sprocket would not be recalled.

I don't know how long the Mercedes warranty is but if it's expired they don't have any obligation to fix it.  They could, to generate good will,  but I would not hold my breath.
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