Mercedes Parts Source Foreign Car Parts Sent wrong engine and would not rectify Hickory, North Carolina

"  What about all these customers who want you to give them everything and do not want to pay for it??? "

   It seems to me that the customer paid for an engine and didn't get it.  Nowhere in your rebuttal do you claim that you sent him the engine he ordered (which would be a completely different situation).  You want him to pick up the tab to ship it back (not cheap) because you made a mistake.  

   This says a lot about the kind of company you're running.  Anyone buying an engine from you now knows that they may be on the hook for a big extra shipping charge in addition to wasted time if you make a mistake.

   Reputable companies acknowledge their mistakes and make things right.

The customer who says they never got his money back I never got anything back.  They kept the "wrong" motor, refused to send it back.  They lost their dispute with their credit card company because they never sent it back.  It gets better... they abandoned the motor at the shop where they were having the work done.  The owner of the shop called me and said he needed to get it out of there.  He told me he had a buyer for the motor locally and wanted me to pay him the difference of what he was sellingit for and what the buyer paid for it.  Of course i refused.  This guy is out nothing.  Had he of followed the rules and returned the product i would have had no choice but to give him his money back .  The credit card company would have done it for him.  I love all these sites where you can cry about some company.  What about all these customers who want you to give them everything and do not want to pay for it???