Report: #763388

Complaint Review: Merchant Direct Services

  • Submitted: Wed, August 10, 2011
  • Updated: Thu, July 12, 2012
  • Reported By: Patricia — Gaylord Michigan United States of America
  • Merchant Direct Services
    317 Shopper's Alley
    Davison, Michigan
    United States of America

Merchant Direct Services Robert Ooten - North America Bancard I will NOT let them get away with this! Davison, Michigan

*Author of original report: Merchant Direct

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I was content with my credit card processor and leasing agreement for the equipment I had and was not about to change. My current lease agreement was in the amount of $52.68 including tax plus, of course, processing fees.
In June 2010 appeared Mr. Robert Ooten representing Merchant Direct Services offering me a deal.  Mr. Ooten offered me a lease for 73.14 including tax - well, I would be a fool to take that deal and pay more plus my processing fees - no way.  Mr. Ooten then tells me that his company (Merchant Direct) will reimburse all my processing fees on a monthly basis, just fax them my statements and they will send me a check to reimburse, now that sounds pretty good to me.  However, I am not to trusting on these matters so I write it all out on paper and have him sign it, noting that the contract is for 48 months.

So it begins, they are very slow on reimbursement, I would have to wait 2 or 3 months for a check.  The latest check I received July 2011 was for statements going back to December 2010.  Here is the kicker, they also send me a letter telling me that they will no longer be reimbursing me that they only do this for one year as a courtesy and that they are not responsible or obligated to reimburse after that period.  What???? I refuse to accept this, I am tired of being ripped off by credit card companies, this one being the absolute worst. I have left two messages for Mr. Robert Ooten, it has been over two weeks now and not a word from him.   I will continue to fight this - I will not let them win this one.
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#1 Author of original report

Merchant Direct

AUTHOR: Patricia Webster - (United States of America)

I am very pleased to report that Merchant Direct has honored their promise to me
of reimbursing my monthly fees - I have received my third check from them.

I might add they are very prompt in their reimbursement.

Case Closed :)
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