• Report: #1056648
Complaint Review:

Merits Health Products, Inc

  • Submitted: Wed, June 05, 2013
  • Updated: Wed, June 05, 2013

  • Reported By: Prescott Mobility — Prescott Arizona
Merits Health Products, Inc
730, N.E. 19th Place Cape Coral, Florida USA

Merits Health Products, Inc Elderly man's Lemon Scooter on 4th failing motor trans-axle assembly under warranty. Company will not refund or replace. Cape Coral Florida

REBUTTAL BOX™ | Respond to this Report! | Consumer Comment

What's this?
Corporate Advocacy Program

Show customers why they should trust your business over your competitors...

What's this?
What's this?
Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

Set the record straight:
Arbitration Program

SEO Reputation Management at its best!

I am a durable medical equipment provider.  My client, an 81 year old man, purchased a scooter from Merits Health products through me, a dealer for that company.  He got the scooter in Nov. of 2011.  10 mos later, the motor trans-axle assembly failed.  It was replaced under warranty.

6 weeks later, that part failed, and another one was sent out under warranty.  Within 6 weeks, the 3rd assembly failed, and a 4th was sent out.  I was informed by my client 2 weeks ago (approx 4 weeks after the last installation) that the part is failing again.  

We have also had to replace the batteries 3 times, as the faulty part drained them. We have received no compensation for the batteries from Merits.  

My client and I both feel strongly that the scooter is an obvious lemon, and we want either a refund or a new scooter.  Merits is refusing to do either, and wants to send out a 5th moter trans-axle assembly.  My client lives 2 hrs away; every time there is a failure, he loses weeks at a time in use of his scooter.  

The company's lack of care or concern about the faultiness of the product and how this has negativly impacted and elderly client and their dealer is reprehensable.  

This report was posted on Ripoff Report on 06/05/2013 12:34 PM and is a permanent record located here: http://www.ripoffreport.com/reports/merits-health-products-inc/cape-coral-florida-33909/merits-health-products-inc-elderly-mans-lemon-scooter-on-4th-failing-motor-trans-axle-1056648. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Click Here to read other Ripoff Reports on Merits Health Products, Inc

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?