Merrick Bank ripoff Draper Utah

I logged onto Nextcard like I always do to pay me and my husbands account. It directed me to Merrick Bank,I have not recieved any letters concerning this,So I was a bit confused.

I called them on the phone and they advised me they know own the nextcard accounts. I told them I have not recieved any letter advising me of this.So now I have to write a letter requesting the letter which is a major pain.

So, then I asked if there was a website I could go onto to make a payment,there isnt none. To avoid it being late (the due date was in 5 days) I inquired to do a payment by phone,which costs me $10.

I have not recieved any statements from this Merrick Bank,as a matter of fact I recieved a statement from nextcard like I always do. I really hope this company doesnt screw us over more.Or I'll just pay the whole thing off and wont deal with them.

Carly
New Castle, Delaware