• Report: #1013934
Complaint Review:


  • Submitted: Wed, February 13, 2013
  • Updated: Wed, February 13, 2013

  • Reported By: NBSTITH — Petersburg Virginia United States of America
Internet United States of America


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DAY 1: On Feb 8th my refund was direct deposited to my Jackson Hewitt Smartcard issed by METABANK.  When I went to use the card the money was FROZEN! I called the number on the back of the card and the Customer Service Rep couldn't give me any information, said he saw nothing in reference to the account except for me to call 877-497-7499.  When I call that number I got an anwering machine that said they only open from Mon-Friday from 8am-5pm (When the whole world is at work and doesn't have time for the crap) CST. 

DAY 4: I had to wait all the way until Monday before I finally got a rep.  She still never told me why my account was frozen but requested a looooong list of documents for me to send in.  Here is a list of what she requested:  Divers Licence, Signed Social Security Card, A Recent Paystub, 1040A, Schedule EIC (wich contains my son's social security numbers), and a card from DMV stating that I changed my address! 

DAY 5: I faxed all 16 pages and called to see if they received them.  The rep (who I think gave me a fake name) told me that she was unable to read the Drivers Licence, Social Security Card, nor the DMV card and that I would have to re-send them.

DAY 6: I scanned the documents this time and sent them off after 7pm so I will have to wait until tomorrow to see if they received them. 

I am just disgusted that they asked me for all this information. Drivers license and Social should have been enough, what did they need my taxes for???  If they wanted me to walk into a sister bank near us or send a notarized letter saying that the notary saw the origina licence I would have went for that but this is just rediculous!!!  These short hours of operation they have makes this situation even longer and drawn out.  I WANT MY MONEY!  I'm like the rest of you, ready to file suit!

This report was posted on Ripoff Report on 02/13/2013 08:27 PM and is a permanent record located here: http://www.ripoffreport.com/reports/metabank/internet/metabank-jackson-hewitt-smartcard-froze-over-8k-tax-return-asked-to-see-income-tax-retu-1013934. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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