Metro Fences Inexcusable Service and Product! Hudson Florida

Atrocious experience with Metro Fences!  It's a wonder these jokers are still in business!  The only reason they are getting 1 star is because Yelp hasn't invented giving out no stars.  After our experience with them, they certainly do not even deserve 1 star!

The planning process itself was extensive, although our requests were pretty basic and nothing over the top.  There was a lot of back and forth via email and getting them to understand exactly what I wanted, felt like next to impossible (2 fences with a dog run and 3 gates...pretty simple).  When I received the final quote we were expecting the final number to go down since less fence was used.  In fact, the quote went up.  We were told that they "forgot" to add in an extra gate (which was requested from the initial quote).  It was clearly someone trying to cover up for an original mistake of not getting the quote right the first time.  I even offered to meet them halfway on the cost, as I didn't feel it was right that we had to pay for someone else's mistake.  Nope, pass the buck on to the customer, they will never know.

Speaking of passing the buck, they'll give you a break if you pay with cash.  However, they refuse to give you a receipt when you pay the cash.  Surely they are doing legitimate business :-/

Then comes trying to figure out install day.  They will leave you in the woods for multiple weeks until they figure out a convenient time for them to come out and do the install.

No sooner did the installers come and go, did we find 5 massive errors on the project.  Errors that the naked eye and no fence expert can spot.  Over a 1.5" gap at the gate of a "privacy" fence, an entire post that is missing, a post that was made out of (2) 2"x2" instead of (1) 4"x4," old wood, split boards, among many others.  They spit out an inferior product!

We reported this the same day to Kayle, who then reported it to the owner, Adam.  Of which we never received a response from, despite the many emails that he was copied on.  When we emailed Adam directly asking for a scheduled date to have the repairs done, we received a snarky email stating that they had already been to our house 3 times to make the repairs and that we owed them $300, neither of which was true.  So unprofessional!

It has been SIX weeks since the install and NOTHING has been done about it.  No apology, no schedule to repair, no response other than a ridiculous excuse that they do their service calls once a month.  If my math serves me correctly, their one a month service call would have fallen at least once, if not twice, within this 6 week period.  Their "call center" is bogus.  It's an answering service that pawns you off and tells you that they'll take care of you, but yet here we are 6 weeks later in the same situation with no resolution.

Take our advice, don't waste your time!  They say they will beat anyones quote; and they very might meet their word, but the leg work and the garbage that they pump out is surpasses any level of disappointment.  Their practices are absolutely inexcusable.  The product they put out is substandard.  Don't waste your time or money on Metro Fences!