Metro PCS 20 words is not enough! Campbell, California

I bought a Metro Pcs phone on Dec. 16^th 2009 for basic plan ($45) Only because I wanted the $5.00 mo. international. A day later, I get a call from my client who asks me why is there a song playing, instead of the normal ring before you answered?

Later I called my cell phone from my house phone to verify; which there was a song playing instead of standard ringing.  The next day, I got a text message from Metro saying my bill was $79-  

My first action was:

Call customer service to access my account:  I was denied because the sales person did not take my password correctly. Not only was it incorrect but not even close.  

After almost one and a half hour on the phone, some alternate information allowed me to access it. Finally I can now address the issue to someone I thought. They determined that not only was I given the standard $45- plan but and the $5 international but also:

• The unlimited directory assistance plan
  
• GreetMe tones bundle package
  
• Real Tones bundle
  
• Metro backup
  
• Metro Insurance

Which are all things I never asked for, and made my bill a lot higher than what we agreed upon in the store.  Eventually customer service on the phone removed those unwanted features.

My Second action was:

To go to where I bought the phone and service plan and have a word with the manager.  I explained the situation to him, only to receive a loud boastful street toner; nor would he listen to what I had to say. As hes walking away from me in under 2 minuets of talking, I replied but Im the customer and he explained Im done.  On my left was the security guard bouncer with baggy sagging pants, and a security hat turned to the side. Who strides over to me with this ridiculous pimp-walk.

He says to me calm down when I was perfectly calm already. I stated to him, I havent begun to show frustration.  He took it as a street gesture and challenge by saying in a loud voice Me too G, this is what I do! We can do this all day! Meanwhile one of the so-called managers just sat and gave me the evil eye until I left.