Report: #548773

Complaint Review: Metro PCS

  • Submitted: Sat, January 02, 2010
  • Updated: Sun, January 03, 2010
  • Reported By: Ahmed — San Jose United States of America
  • Metro PCS
    1777B S. Bascom Ave
    Campbell, California
    United States of America

Metro PCS 20 words is not enough! Campbell, California

Show customers why they should trust your business over your competitors...

I bought a Metro Pcs phone on Dec. 16th 2009 for basic plan ($45) Only because I wanted the $5.00 mo. international. A day later, I get a call from my client who asks me why is there a song playing, instead of the normal ring before you answered?


Later I called my cell phone from my house phone to verify; which there was a song playing instead of standard ringing.  The next day, I got a text message from Metro saying my bill was $79-  


My first action was:


Call customer service to access my account:  I was denied because the sales person did not take my password correctly. Not only was it incorrect but not even close.  


After almost one and a half hour on the phone, some alternate information allowed me to access it. Finally I can now address the issue to someone I thought. They determined that not only was I given the standard $45- plan but and the $5 international but also:


  • The unlimited directory assistance plan
  • GreetMe tones bundle package
  • Real Tones bundle
  • Metro backup
  • Metro Insurance


Which are all things I never asked for, and made my bill a lot higher than what we agreed upon in the store.  Eventually customer service on the phone removed those unwanted features.


My Second action was:


To go to where I bought the phone and service plan and have a word with the manager.  I explained the situation to him, only to receive a loud boastful street toner; nor would he listen to what I had to say. As hes walking away from me in under 2 minuets of talking, I replied but Im the customer and he explained Im done.  On my left was the security guard bouncer with baggy sagging pants, and a security hat turned to the side. Who strides over to me with this ridiculous pimp-walk.


He says to me calm down when I was perfectly calm already. I stated to him, I havent begun to show frustration.  He took it as a street gesture and challenge by saying in a loud voice Me too G, this is what I do! We can do this all day! Meanwhile one of the so-called managers just sat and gave me the evil eye until I left.


I asked for the number to corporate, and they refused me 3 times telling me, we only have the number to customer service I expected a professional and satisfactory service, but as it turned out, I walked into what was more of a ghetto mentality, undisciplined group of wana-be gangsters bumping commissions by upgrading me behind my back. 
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This report was posted on Ripoff Report on 01/02/2010 01:33 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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