Complaint Review: Metro pcs
Metro pcs No satisfaction! Non-existent customer service. A long waste of time. Nationwide
I purchased Alcatel Fierce XL on January 4, 2016. The phone stuck in Airplane mode. Upgraded to Alcatel Tru . On September the 19, 2016. Charged $15 upgrade fee and new phone minus a discount. The cell phone will not hold charge and will not turn on. I paid another $15 to warranty Alcatel Tru. Was told by store manager "Anthony " would take 1 week for shipping. Came in on Thursday and was told phone would be in Friday. More wasted time and gasoline! Came in to pick up phone to find out lithium-ion battery not covered by warranty. Sold me a new wall charger. Was another waste of money. Phone still not working. I am senior citizen that is disabled. Cellular phone only device for communication. The 1st phone now just over a year and not covered by warranty. Battery not sold at the Metro Pcs stores. Both phones are not working. Paid cash for accessories. Of course nothing is refundable or credited to account. I paid to reactivate phone while waiting for warranty! I used debit card for transactions. I was sold a bill of goods! I feel taken advantage of and was then told go somewhere else to buy the battery. When I asked the store manager for corporate number, he gave me a bogus number! I called corporate office no answer. I looked up number on line at library and was told corporate office in Gainesville, FL. Hours 10-8. This is just so wrong! Buyer Beware of doing business unless you enjoy hours of waiting, lousy service, and being lied to and scammed!
This report was posted on Ripoff Report on 02/23/2017 10:20 PM and is a permanent record located here: http://www.ripoffreport.com/reports/metro-pcs/nationwide/metro-pcs-no-satisfaction-non-existent-customer-service-a-long-waste-of-time-nationwid-1358029. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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