Report: #985429

Complaint Review: Miami Custom Pools and Spas LLC - Cathleen Ciuba - Lesette Figuerora

  • Submitted: Fri, December 21, 2012
  • Updated: Thu, January 17, 2013
  • Reported By: Felipe — miami Florida United States of America
  • Miami Custom Pools and Spas LLC - Cathleen Ciuba - Lesette Figuerora
    14137 Southwest 119th Avenue Miami, FL 33186
    miami, Florida
    United States of America

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We signed a contract to build a pool from scratch in october of 2011 - Before that we had gone to the showroom numerous times and had received a quote.  When the time came to sign the actual contract, the length of construction and the payment details were different than the quoted contact.  I brought this up and they said it was new company policy.  We were given a sales pitch stating that they always complete the work and that it would verbally take 4-6months and to be patient.  At that time, we also made an agreement that we wanted certain materials and they stated it would be ok and we could discuss it at the phase of work.

Skip to November 2011 - We had not heard from them and finally contacted them - They stated they had left numerous messages and emails to us asking us for updated surveys and until that was completed permits could not be done.  First we heard of things they needed from us. We obliged. 3 months later the permits were not pulled yet, since they had issues with the person building the plans for them - we went through 5 different rounds of plans giving us mutliple excuses throughout the process.  

Here is where it gets better - It came tiime to dig the hole. They stated that they needed cash upfront per the contract to start the work or they would move us to the back of the line - I wrote on email stating that the contract states that payment is due at completion of work. Owner replies that the addendum is the document for payments which states before. The contract states that payments are made at time of work completion, but the adendum which is what they keep referring to you states they will not start work until payments are made.  After more arguements we decide to make the first payment-

They did not start digging the hole until March - at this time the subcontractors they hired destroyed the pavers we had in our front yard (FRONT YARD NOT BACKYARD).  They stated they are not liable for any damage and would not correct the issue as per the contract. I then started saying that the addendum was the document at hand not the contract as per your payment schedule etc and no where on there does it say damage is not covered. More arguements insue.  During this time we try and cancel the contract and they state that we would be liable for the completion of the pool and they would not remove the lien on the property etc. 

We had to make another advance payment for Concrete and it  was not poured for another month after they cashed the check as they stated they could not find the concrete driver (real reason as per concrete company that came, was lack of payment).  Once Conrete was poured we recieved a lien notice on the property due to lack of payment - We requested they pay them and provide us with an invoice - this took over a month.  At this point we had reached the 6 month time frame in which the pool should have been completed.  Concrete did not look right and they stated it was done to plan. (new contractor states that it is done wrong even though it passed and somework is now done to fix the entrance)

Once the concrete passed inspection, it was time for plumbing and electrical.   Let me just say that the electrical failed 3 times and has still not completly passed.  This phase has taken over 5 months and we were threathened to be put at the end of the list if we did not make payment for tile and coping immediatly.  Here is where the bait and switch tactics came into play- at the time of the contract they had told us travertine was part of the price (its on the plans).  Now we had to write an additional check since they said they never agreed to it. Not only did that happen but it was now 3x more than the original amount.

That payment was made in August and materials have yet to be ordered or monies refunded.

Fast forward until today December 13th - We recieve a call from the project manager since we keep sending emails stating that Friday is the last day for all employees - The store is closing.  We are out $12K for materials and we are not the only family in the same boat.  The new estiamte to complete the pool is 24K. 

We believe they have formed a new company and will continue to scam people as they had been receiving funds until last Friday knowing they were going to close.

We are working through an attorney and filing civil charges and looking to file criminal charges - These people need to be stopped

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This report was posted on Ripoff Report on 12/21/2012 10:28 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Consumer Comment

Whole Heartedly Aggree

AUTHOR: Kissimmee Dad - (USA)

I totally Agree with the Gentlemen LISA FIGUEROA doing business in Central Florida as BlueScape Designs/Custom Design group luckily I had my pool completed but it did take 7 months for a 12 week job and we had to keep pushing and prodding for anything to be completed Stear clear of this builder buyer beware

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#2 Consumer Comment

Please share your experience

AUTHOR: None - (USA)

You are saying she completed your dad's pool already. Can you please share your experience? Thanks!

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#3 Consumer Comment


AUTHOR: anonymous - (USA)

I have read all of these complaints and have no doubt in my mind that this is the same person who did my dad's pool. LISA/LISETTE FIGUEROA IS WORKING, DOING BUSINESS & CLAIMING TO OWN BLUESCAPE POOLS (OR CUSTOM DESIGN GROUP) IN KISSIMMEE, FLORIDA... Company is listed under Manuel Izquierda and now I know why! 

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#4 UPDATE EX-employee responds

response to perez family

AUTHOR: sincerelyyours - ()

To the perez family i hope you enjoy your pool now and for years to come, however let the truth be told, both ciuba/figueroa have sole interest to make it big by ripping not only customers with their hitech facility showroom.

Question did you ever see the showroom? do u remember being escorted thru the showroom? Minutes before that remember the doors being locked? ask yourself why? Vendors/Contractors & clients were ignored when knocking on the door, the windows were tinted with the kind of tints we can look outside but noone can look in. REAL HITECH i tell you.

I was en ex employee from the moment i walked in, i notice no ethical education disrespect, to the employees already there. One afternoon CIUBA had a fit / tantrum because the bathroom was not clean enough for her?

EASY hire a maid.. once a week isnt going to kill you...

EX: i applied for receptionist,, , first day, the receptioninst already there was fired on the spot.... his seat warm when i sat down.

EX2: i was told not to give any information on any updates on any job to clients as they'd call in....WIERD but i obliged heck i have to pay MY bills... this created a huge impact on my work, i had clients screaming at me and calling me names and asking all kinds of questions all i was told was do not divulge any information for that will only affect you... I had clients hang up in my face threaten to be outside when we closed shop and police were called multiple times to calm angry clients....

EX3: 4TH OR 5TH WEEK. A collegue was fired i was told not to open the door or anser his calls, i later learned his commision check was not issued as well as his paycheck??

I had the misfortune of loosing my notary license because i notarized a document / contract later i learned by MIAMI SHORES police it was forged..... now i wonder forged by whom - ciuba and or figueroa.

these are just a few things your pool contractors were involved in,  again why would you care?  you have your beautiful pool

I met alot of hard working families that would come in to sign contracts knowing that they'd be conned, families with children dressed from school, wives with husbands away in the service wanting to give her husband the surprise of a pool in their backyard, another couple who had just had a baby and wanted to celebrate a pool party for their baby's 1st year, an elderly couple funding their young sons pool for getting married.....

NOT to mention the number of letters that would arrive from UPS / FEDEX (lawsuits) that i was advised if i'd sign for them there would be consequences up to termination....??

I was employed from OCT 2011 to FEB 2012 the same day i was soppose to be given a check, i was denied my check...their reason, I erased company files.....really ? they couldnt come up with a better excuse? Why didnt they prosecute - oh thats right no proof.... THESE individuals have to be stopped.

Consider yourself lucky and enjoy your pool. BUT please refrain from praising individuals that RIPOFF others. ANY QUESTIONS (((ROR redacted)))

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#5 Author of original report


AUTHOR: Fduran - (United States of America)

Please contact my lawyer if you believe this is another pool company trying to take her business. Also try going to their websitE or emailing them. They closed their storefront. They stole our money!! This just be another scam artist that they used topmost fake comments on completed pools.

Again feel free to reach out again and I can connect you to my lawyer
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#6 Consumer Comment

Miami Custom Pools and Spas - Cathleen Ciuba & Lesette Figueroa - EXCELLENT COMPANY!

AUTHOR: anonymous - (United States of America)


After doing  some reseach I found the complaint on 2 occassions and found this was  malicious attempt to harm you personally and your business. My profession is in the internet marketing and s****.>
I want to say that both Cathleen Ciuba and Lesette Figueroa completed my pool in November.They were nothing but honest and straight forward and completed our project beyond our expectations.

The project is now completed and is being enjoyed by my family. We would recommend Miami Custom Pools to anyone - feel free to call us for information at 305-432-9939.

Thank you - Perez Family, Miami Florida
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#7 Consumer Comment


AUTHOR: anonymous - (United States of America)

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