Report: #895433

Complaint Review: MICHAEL A. WHITE, D.D.S.

  • Submitted: Sun, June 10, 2012
  • Updated: Sun, October 07, 2012
  • Reported By: M R — St. Louis Missouri United States of America
    189 Baker Avenue - Webster Groves, Missouri 63119
    Kirkwood, Missouri
    United States of America

MICHAEL A. WHITE, D.D.S d/b/a Webster Dental Care Dental incompetence, pain and suffering, dishonesty, failure to compensate for endodontist Kirkwood, Missouri

*REBUTTAL Owner of company: Response from Dr. White

*REBUTTAL Owner of company: Dr White Responds

*Consumer Comment: Dr. White at Staff are Amazing!!!!!

*Consumer Comment: Damaged and Financially burdened

Show customers why they should trust your business over your competitors...




I am a diabetic w/neuropathy (nerve problems) +previous "standard" crowns (porcelain bonded on metal), installed decades ago and which have never caused me a problem. Michael A. White, D.D.S., nevertheless, installed a CEREC office-produced porcelain crown with PERMANENT bonding cement on a lower molar, (without EVEN telling me of the alternative-- PORCELAIN BONDED ON METAL---already on the 1/2 crown he was replacing, used on other teeth, and available and produced by competent laboratories.  He never elected to tell me of the overwhelming ADVANTAGES of the porcelain-bonded-on metal crown compared to CEREC!  

WHITE never apparently cared to look in my mouth or view my X-ray or even realize that the 1/2 crown he was replacing was traditional porcelain-bonded-on metal. Then, without telling me of any DISADVANTAGES of his office-produced CEREC, he installed it with PERMANENT CEMENT and THEN caused extreme trauma to the molar by his "adjustments:" heavy grinding AND grinding AND grinding on my innocent molar instead of installing it with temporary cement and letting me try it out for several days to see how it fit.  Then, he could have easily removed it and done all of the heavy grinding adjustment necessary outside of my mouth without any trauma to my molar's roots.  

Instead, White just presumably decided to save time--after all, to Dr. White, his time as a dentist is apparently more important to him than practicing what I consider competent and professional dentistry.  He immediately permanently installed it, did repeated heavy grinding, and thus destroyed the viability of the molar's roots by the overwhelming-and-repeated trauma to my tooth.  He mentioned to his dental assistant during my TRAUMATIC ORDEAL:  "Give me the 'diamond drill because the CEREC is 'so hard!'"

AFTER I THEREAFTER ADVISED White personally, confidentially, and privately of my excrutiating pain and after spending $100 for pain medicine, WHITE  INSTRUCTED HIS STAFF--WHICH THEY COMMUNICATED TO ME as I was already leaving hiswaiting room after gathering up my things:  "DR. WHITE TOLD US TO CALL POLICE IF YOU DON'T LEAVE IMMEDIATELY!" QUERY: Is this how an allegedly caring professional dentist acts toward his trusting and victimized patient?   

I experienced excrutiating jaw pain--then ~$100 for pain pills+anti-inflammatory drugs--the latter was even contradicted in a patient like me with heart disease, diabetes, a problem with non-steriod anti-inflamatories, and a family stroke history!  The pain continued for weeks.  THE RESULT:  my molar's roots were destroyed and I thereafter had to undergo root canal by an Endodontist at a cost of $1,175.

I later learned that "the other" Webster Dental Care dentist" will NOT use CEREC with his patients;  HE acts professionally in their best interests and does not seek to recoup any expensive office equipment investment!  Subsequent research also reveals that CEREC crowns, unlike porcelain-bonded-on- metal, do not flex with periodic mouth/jaw changes.  When the CEREC crown won't expand and flex, the result can be excruciating and debilitating jaw pain and misalignment--constant and unremitting!  Also I later learned that CEREC crowns can shatter or fracture when installed on a molar because of the high pressure exerted on molars while chewing.  The CEREC manufacturer will not even guarantee them!   WHITE's guarantee: 5 years" MAX!   Also, once shattered or fractured, porcelain CEREC, unlike customary long-lasting well-accepted bonded crowns with underlying metal casing, leaves one's tooth vulnerable and exposed!  WHITE never advised me of ANY OF THIS! "Expediency" seemed to be the "order of the day" for Dr. Michael A. White!

Then my CEREC crown started catching on my inner cheek; a dental expert advised--"YOUR dentist" ground so much that the crown was ground too low! His advice: the ONLY solution--replace the CEREC crown!  Cost to me, an additional $1,000 MORE!  This, added to the $1,175 for root canal has cost me a TOTAL of $2,175.00!  White promised to mail me, by a certain deadline, a check for $1,175 for "your root canal cost."   NO CHECK WAS EVER RECEIVED FROM Dr. Michael A. White, DDS!  His word means absolutely nothing!  If you can't count on Dr. White's word, is there anything about Dr. Michael A. White that one can count on?  

MY HONEST AND WELL-THOUGH-OUT OPINION:  IF YOU WANT TO GO TO THE WORST ST. LOUIS AREA DENTIST available, then DEFINITELY make an appointment with Michael A. White, D.D.S. d/b/a Webster Dental Care of Webster Groves.  Among other things, you can probably count on CEREC without White affording you ANY fair and honest choice because of White's heavy CEREC equipment investment and his desire to recoup his overwhelming costs and desire to maximize his profits at the EXTREME detriment and expense of YOU, his trusting and vulnerable patient!  

Keep in mind, however, WHITE will say anything--whether true or not--his WORD is WORTHLESS!  Based on my experience with him, I think he is a disgrace to the dental profession; I honesty believe that he cannot be trusted anywhere near a patient's mouth!  From me, he gets an F for customer satisfaction, F for politeness, F for competent dentistry, F for honesty, an F for integrity, and an F for ethics!  

Further, Michael A. White has previously been the subject of discipline by the MISSOURI DENTAL BOARD and has had numerous St. Louis County convictions.  It's all in the public record!  I only wish I had known all of this before I made my first appointment with him--before I was beguiled and enticed by his "introductory" prices! I guess you get what you pay for!

MICHAEL A. WHITE GETS MY VOTE for THE 2012 AWARD AS THE WORST DENTIST OF THE YEAR IN THE ST. LOUIS AREA! His "5 year" CEREC warranty" became worthless when he told his staff to tell me: (and they did): Dr. White told us to call police if you do not leave IMMEDIATELY!  What had I done to deserve this incredible treatment:  I had only told him politely, confidentailly, and personally how I felt and about the pain I was continuing to suffer! IS THIS HOW A PROFESSIONAL AND COMPETENT DENTIST BEHAVES--APPARNETLY IT IS WITH MICHAEL A. WHITE, D.D.S!

GOOD RIDDANCE, MICHAEL A. WHITE, D.D.S. I'm out almost $2,300; hopefully others will be warned about my sad, unconscionable, outrageous, and painful experience with Dr. Michael A. White, DDS. d/b/a Webster Dental Care.  I'm not going to hold my breath that he will have an epiphany and will reimburse me with a check for just for my out of pocket losses due, $2,300--which has been totally due to his gross negligence, dental incompetentcy, and manifest lack of ethics--that is, until scientists DEFINITELY and IRREFUTABLY determine and confirm that the moon is really made of green cheese!
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This report was posted on Ripoff Report on 06/10/2012 08:38 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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Updates & Rebuttals


#1 REBUTTAL Owner of company

Response from Dr. White

AUTHOR: Mawhitedds - ()

To the patient who wrote this report - I forgive you for what you wrote and I hope you and your family are doing well.

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#2 REBUTTAL Owner of company

Dr White Responds

AUTHOR: Mawhitedds - ()

To the patient who wrote this complaint - I forgive you for what you wrote and I hope you and your family are well.  Dr. White

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#3 Consumer Comment

Dr. White at Staff are Amazing!!!!!

AUTHOR: Brandy - ()

Dear Poor Pitiful Former Patient of Dr. Michael White DDS,

I would first like to start witrh saying I feel sorry for someone like you.  I hope you have found happiness in your life by now. (I mean that with trutful saracasim).  I came across this the other night as I was trying to look up the phone number of the amazing dentist and staff that changed my life back in 2009.  Well,  when I type in Dr. Michael White's name this is what popped up.  I couldnt help but to read as I was shocked by the headline.  I have always had bad teeth and remember going to dentists my whole life. I hated going, actually feared going. Not because of the "pain" of drilling noises or shots, but because os the rudness of staff and dentists.  When I hit my 20s I decided i did not want to see another dentist ever again.   Unfortantaly when I was 26 and pregnant, I was diagnosed with a brain tumor. My calcium level dropped and I was very ill and on medication that ruined my teeth even more. After my daughter was born, I had brain surgery to remove the tumor in dec. 08.  I went through a lot of challenges to feel normal again.  The only thing that was not normal was my smile. I wouldnt show my teeth because they were so bad. I had no insurance at the time and it was so long since I saw a dentiest I really wasnt about to go now because i just new they would judge.  I was tired of feeling so self concious that called Webster Dental Care and they set me up to see Dr. White.  I kept seeing them on commercials and them saying they take the fear out of going to the dentist.  I remember the day I went in, so nervous. As soon as i walked in, the ladies at the front were so welcoming and I was already feeling a little less nervous.  I got callled back to a room a met the most wonderful asistant. I told her my story and how i didnt have insurance and she told me not to worry.  Then Dr. White came in and was so soft spoken, friendly, and truely caring about my needs and the way i felt about myself.  I couldnt believe after all these years of having such bad experiances, that there actually is non judgemental dentists and staff out there that truly just want to help make you feel better.  He looked over my xrays with me and explained everything. Then he gave me many options and broke down the costs on everything.  He personally (not just his assistant) took time to let me decide and answer all my questions. I decided to go with 6 veneers on top front teeth (later also having wisdon tooth removal filling and other tooth removal that eventually would get a bridge.  Dr. Micheal White changed my whole life.  I can now smile big a beautiful. It helped me apply and get the career I always wanted. I have more confidence now than ever. Thank You Dr. White and staff at Webster Dental Care for making a difference in mine and many other lives.  You all are a blessing.

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#4 Consumer Comment

Damaged and Financially burdened


Vicki Posted on 10/07/12 I put a short review on here previously telling people to do their homework FIRST before going to MICHAEL WHITE, but I now feel more Detail should be made available to others who may be looking for a dentist- Yes, every business has good and bad reviews but look..... when you TRUST word of mouth from STAFF at a facility, and it turns out to be OPPOSITE, then you need to speak out- I had a dds for over 20 years and he doesnt accept the new insurance I have, so unfortunately I had to find a new DDS that does- I called around and talked to people at different DDS offices (didnt think to look on the internet for pt comments) my error....of course the STAFF at Webster Dental Care on Baker in Webster Groves said good things about White so.... I Trusted them ....big mistake !!!! I went for a simple teeth cleaning and to get a tooth looked at (that has a filling in it, and was causing me pain on occassion only) --- long story short ... the guy turned a simple visit into a NIGHTMARE .... he decides a crown is the best option for that tooth (questionable decision) .... I TRUSTED his judgement .... by doing so he has caused me EIGHT VISITS, SEVEN IMPRESSIONS, I MAY NOW HAVE TO GET A ROOT CANAL CUZ HE DRILLED TO FAR ON THIS TOOTH CAUSING ME NERVE PAIN NOW, HE TOOK THE ENAMEL OFF 2 OTHER TEETH BY THIS TOOTH THAT HE SHOULD HAVE NEVER TOUCHED IN THE FIRST PLACE, HE DESTROYED MY PARTIAL , AND HE REPLACED THE NEW PARTIAL WITH A DIFFERENT ONE THAT IS NOTHING LIKE THE ONE HE DESTROYED .... I CANT EVEN WEAR IT !!!! THIS IS GOING TO COST ME MUCH MUCH MORE FINANCIALLY TO GET ALL THIS MESSED FIXED THAT HE CREATED- I see in one of the complaints against white that he said they will fix whatever they did wrong ..... WHY WOULD I WANT HIM TO TOUCH ME ANY FURTHER? ARE YOU KIDDING ME?!!!!!! I ALSO CHECKED HIM OUT WITH THE MISSOURI DENTAL BOARD IN JEFF CITY (wish I would have done that b4 I went to him) .... THIS GUY IS ON DISCIPLINE UNTIL JULY 2013 FOR FAILURE TO COMPLY WITH FED DRUG LAWS ......ARE YOU SERIOUS???? MAYBE THATS WHY ALL THESE DAMAGES OCCURRED TO MY TEETH (WAS HE ON DRUGS AS WELL?) - THERE IS MUCH MORE I FOUND OUT ABOUT THIS GUY THOUGH PHONE CALLS TO VARIOUS PLACES ETC... AND PEOPLE......DO YOUR HOMEWORK TOO!!!! MY NIGHTMARE EXPERIENCE IS FAR FROM OVER TOO... I STILL HAVE TO GET ALL THE DAMAGES FIXED THANKS TO HIM !!!!!
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