Report: #979683

Complaint Review: Michaels Arts & Crafts Store

  • Submitted: Sat, December 08, 2012
  • Updated: Sat, December 08, 2012
  • Reported By: Outraged Michaels Shopper — USA Nationwide United States of America
  • Michaels Arts & Crafts Store
    8000 Bent Branch Dr. Irving, Texas 75063
    Irving,, Texas
    United States of America

Michaels Arts & Crafts Store Michaels Stores, Inc. New PRIVACY INVASION Return Policy - Michaels Arts & Crafts Store Irving,, Texas

*Consumer Comment: Please

Show customers why they should trust your business over your competitors...

Michaels Arts & Crafts Store has recently started a [B]new Return Policy which is an  Invasion of Customer's Privacy[/B]

[B]Cash returns accompanied by original current receipt require scanning of customer's Driver's license or Passport into Michaels computer database!!!! [B]So in other words, if you pay cash for an item at Michaels instead of using your credit card, and then need to return it. you must not only show your Driver's license in order to receive a refund, but they
scan it into their computer database also. [I]This occurs even though you have your original receipt and are returning on time, not late.


The news is full of examples of store and corporation databases being invades by hackers. 



It is inappropriate to require scanned ID, or any ID for that matter, when a return is accompanied by a valid timely receipt.  There is no need for a store to know our name, address, our DL number and then, worse yet, store it in a database.  This practice exposes customers to identity theft, sale of our personal information,  and is wrong in principle.

Read the Fine Print on your recent receipts to see this new policy. There were NEVER any signs at the registers about this change, so customers have been victimized  with notice only AFTER making the purchase

Vote with your feet and patronize only the stores that respect their customers' privacy and STOP SHOPPING at those that don't.

Contact Michaels corporate- If we do not protect our privacy now this will open up a path for more erosion of our privacy.

Michaels Stores, Inc.

Attn: Customer Service

8000 Bent Branch Dr.

Irving, TX

Write or use the email form on Michaels website  under  "contact us"
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This report was posted on Ripoff Report on 12/08/2012 09:18 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Consumer Comment


AUTHOR: Stacey - (U.S.A.)

Quote the law that states this is a violation of privacy which equates stolen identity or other specifics.

I returned something to Michaels just a few weeks ago and had no problems with it.
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