Michaels Arts & Crafts Store has recently started a
[B]new Return Policy which is an
Invasion of Customer's Privacy[/B]
[B]Cash returns accompanied by original current receipt
require scanning of customer's Driver's license or Passport into Michaels
computer database!!!! [B]So in other words, if you pay cash for an item at
Michaels instead of using your credit card, and then need to return it. you
must not only show your Driver's license in order to receive a refund, but they
scan it into their computer database also. [I]This occurs even though you have
your original receipt and are returning on time, not late.
The news is full of examples of store and corporation
databases being invades by hackers.
[B]This PRIVACY VIOLATION ON THE PART OF MICHAELS ARTS AND
CRAFTS cannot be tolerated
It is inappropriate to require scanned ID, or any ID for
that matter, when a return is accompanied by a valid timely receipt. There is no need for a store to know our
name, address, our DL number and then, worse yet, store it in a database. This practice exposes customers to identity
theft, sale of our personal information,
and is wrong in principle.
Read the Fine Print on your recent receipts to see this new
policy. There were NEVER any signs at the registers about this change, so
customers have been victimized with
notice only AFTER making the purchase
Vote with your feet and patronize only the stores that
respect their customers' privacy and STOP SHOPPING at those that don't.
Contact Michaels corporate- If we do not protect our
privacy now this will open up a path for more erosion of our privacy.
Michaels Stores, Inc.
Attn: Customer Service
8000 Bent Branch Dr.
Write or use the email form on Michaels website under