Complaint Review: Michel Mercier No More Tangles Brush - Internet
- Michel Mercier No More Tangles Brush Internet USA
- Phone: 1-800-450-1321
- Web: www.nomoretanglesbrush.com
- Category: Bait-and-Switch
Michel Mercier No More Tangles Brush Total Rip Off plus outrageous shipping 7 handling fees Internet
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My 6 year old granddaughter and I saw the infomercial for the hair brush and she indicated it might work on her very long and thick hair. Never having ordered from an infomercial before, I was a bit unsure but went ahead and placed an order. This was advertised as "Buy 1 - Get 1 Free", just pay separate shipping and handling. Before I knew what I'd done, my order was completed without me knowing what the total cost would be. What I didn't realize was the buy1 get 1 free was only valid if you ordered 2 of the same type of brush. I wanted 1 for fine hair and 1 for medium hair. So, the total was $14.95 x 2 = $29.90 plus shipping and handling which was supposed to be $5.95 per brush. The actual total was $58.00. As soon as I realized I had ordered 2 different brushes, I called thair toll-free number and was told that my order hadn't been completed and there was no need to do anything. Suspicious, I called my credit card company and found the charge of $58.00 had alreday been posted to my account. I called the toll free number back and was told I would have to wait until Monday to talk with the customer service group. That was a joke. They talk in circles and basically tell you to return the unopened box to receive a refund minus the shipping and handling plus the shipping I had to pay to return the $^&##*& brushes. I have no brushes (nor would I want one based on other reviews) and I'm out of pocket almost $40.00. Soneone needs to put these guys out of business.
This report was posted on Ripoff Report on 07/19/2014 06:12 PM and is a permanent record located here: https://www.ripoffreport.com/reports/michel-mercier-no-more-tangles-brush/internet/michel-mercier-no-more-tangles-brush-total-rip-off-plus-outrageous-shipping-7-handling-fe-1163450. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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