Ripoff Report Needs Your Help!
X  |  CLOSE
Report: #1094007

Complaint Review: Midland Credit Management - Suite 200, San Diego California

  • Submitted:
  • Updated:
  • Reported By: ritagonz — Hudson Massachusetts
  • Author Not Confirmed What's this?
  • Why?
  • Midland Credit Management 8875 Aero Drive, Suite 200, San Diego, California USA

Midland Credit Management Jeffrey Sanchez and Jairo Soto (Central American Office) Merrelle Carrington, San Diego Office Many ways to harass the WRONG people because they can't find the RIGHT one Suite 200, San Diego California

Show customers why they should trust your business over your competitors...

Is this
Report about YOU
listed on other sites?
Those sites steal
Ripoff Report's
content.
We can get those
removed for you!
Find out more here.
How to fix
Ripoff Report
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

This is a story with multiple phases - the original one belongs to T-Mobile, next on my review.  3 times this company has contacted us via phone call and email, 3 times with the wrong 4 last social, wrong account, wrong phone numbers.  Long story short - another commonly named hispanic defaulted on the payment to T-Mobile so it went to collection agency.  First call, we made it clear that we were not the people they were looking for.  Of course they start the conversation with their scare tactics, then they threaten us with their scare tactics and the "conversation is being recorded" (oh please record it!).  When told they have the wrong person, they push to see if they can scare us.  Nope, take us off your list.  

Second time we get call and email.  Same discussion. They send a Spanish speaking person to intimidate us.  We are not the person you are looking for - $169 debt collection - they've spent more on calls than what the bill is worth.  In email which we have, they say "we are sorry and you will no longer be contacted".  We get a third call - this time from Mr. Jeffrey Sanches in Costa Rica who also starts out with the scare tactics.  Irate we ask to speak with Supervisor and a Mr. Jairo Soto gets on the line.  "You dont understand" he says, - what is there to understand - you have the wrong people.

 While on one phone I get on line to get the corporate number - answered by indian in india.  Now we are fuming, and they contact us with an unprepared to deal with irate clients Merrelle Carrington who tells us in her most condescending (Sir this is not my problem) attitude, that she will eliminate us from their database.  3 times?  Really?  They have an "outsourced" Costa Rican office call us with the assumption we are undereducated hispanics that can easily be bullied and harrassed?  Seriously.

San Diego based company - dont you train employees in how to do searches and background check using the information you have to find the right person?  I wonder how many poor saps have caved in and paid just not to be harassed, when the debt wasnt theirs.  As for Ms Carrington, it is embarassing to deal with a US so called professional so ill prepared to deal with a harassed by your company private citizen. Beware of calls from MCM if you dont owe money to anyone - they will pester and harass you to no end.  Next stop - Constituent Affairs at our local appointed official to deal with harassing Californians that outsource to Costa Rica and India to harass US citizens.

This report was posted on Ripoff Report on 10/23/2013 09:08 AM and is a permanent record located here: https://www.ripoffreport.com/reports/midland-credit-management/suite-200-san-diego-california-92123/midland-credit-management-jeffrey-sanchez-and-jairo-soto-central-american-office-merrel-1094007. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
Featured Reports

Advertisers above have met our
strict standards for business conduct.

X
What do hackers,
questionable attorneys and
fake court orders have in common?
...Dishonest Reputation Management Investigates Reputation Repair
Free speech rights compromised

WATCH News
Segment Now