Midwest Chemicals /Kevin Reynolds Phone number 1-234-207-9412 FAILED TO DELIVER PAID FOR RESEARCH CHEMICALS NOW WONT RESPOND , Internet

I have been speaking with this costumer in hopes to coming to a resolution to his isssue that he is having. We sell to 4,000 costumers around the country. We sell batches of our aerospace primer everyday. Our primer is mixed into 500 gallon containers. Therefore if there was an overall issue with our primer we would hear from our other customers, which we have not. 

I offered to pick up the primer he purchased for inspection. He ordered 8 gallons of resin and 8 gallons of Catalyst, totalling 16 gallons. I need to inspect his product to make sure there was no contamination or reducing that was done that could have effected the product. Unfortunatley I was unable to pick up the product because all 16 gallons have been used. 16 gallons of primer covers roughly 4000 sq/ft we do not understand why he would use so much "defected" product. We offered discounted pricing to help him out however before making any decisions his "defected" product must be inspected by one of our technitians for further decisions. We have kept an eye out for any complaints of our primer being thin and had to results. We even contacted some of our everyday customers to see how the primer was spraying for them, still no negative results. 

We manufactuer our own chemicals. We actually encourage our customers to come by for a tour of our facilities here in Orlando, Fl and Lodi, NJ. We show our customers how our products are made and shipped. We do not hide anything that we do. We encourge helping refinishers in technical problems as I was a refinisher once myself and had many issues and problems along the way. I understand what it is like to be on a job site and have things not work out for me. I do everything I can to help out my customers. 

Overall, we can not please everyone. I hope that this customer in particular finds a solution to his problem. I'm sorry I was unable to please him. We try our very best to take care of our customers and unfortunately we can only do so much.

Thank You

Ed Levens

Midwest Chemicals