Midwest Laundries, Inc. James Shultz Beware of Midwest Laundries, James Shultz - Does NOT ensure his products will get to you safety and in working condition! Chicago Illinois

We regret that Mr. Maier, a repeat client of Midwest Laundries, had trouble with this order and shipment. All shipments from Midwest Laundries are sent via a common freight carrier and are fully insured (through the carrier) to their purchase price. The freight carrier is liable for any damage that occurs in transit. Each customer is made aware that they MUST inspect their delivery upon arrival and make note of any damage on the delivery paperwork before signing/accepting.  We emphasize this critical step to our clients throughout the purchasing process and as a final reminder every unit is shipped with a large decal on the front that reads, "INSPECT FOR DAMAGE BEFORE ACCEPTING.”  The problem arose when Mr. Maier had someone else accept his shipment on his behalf and that person failed to inspect the machines or note any damage on the delivery paperwork. Once the machines were signed for and accepted the situation was out of our hands.  Mr. Maier’s representative did not follow proper procedure to make the damage known to either the freight carrier or Midwest Laundries at the time of delivery.   

 Mr. Maier then proceeded to file a chargeback complaint with his credit card company.  Midwest Laundries provided evidence of the situation and the merchant and credit card company quickly ruled in our favor.   Again, we sincerely regret that a customer had this issue, but in no way do we feel that any actions of our company or personnel constituted poor customer service and certainly not poor ethics. 

 We have prepped, wrapped, and strapped our products the same way for over 8 years, and in this time have seen less than 1% of our freight arrive to customers with any damage whatsoever.  Unfortunately, damage does sometimes occur when shipping heavy equipment.  Mr. Maier has previously purchased over 15 machines spanning the last 3 years and all machines were properly wrapped and arrived without incident.

Midwest Laundries stands behind the quality of the machines sent to customers and rebuilt machines are sold with 90 days parts warranties and 1 year bearing warranties. A damaged machine is not an accurate representation of the quality of our products.

 Mr. Maier, you have not had multiple calls go unanswered. If you would like to speak with anyone at Midwest Laundries directly please call us at 773-538-7892.