• Report: #630218
Complaint Review:

Milehigh Towiing and Recovery, owned by Michael Nowlin

  • Submitted: Tue, August 10, 2010
  • Updated: Thu, January 20, 2011

  • Reported By: dp — Denver Colorado United States of America
Milehigh Towiing and Recovery, owned by Michael Nowlin
4300 Elati St. Denver, Colorado United States of America

Milehigh Towiing and Recovery, owned by Michael Nowlin Not Mile High Towing LLC Predatory towing Denver, Colorado

*UPDATE Employee: Benny's

*Consumer Comment: Okay.

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My first and only encounter with a towing company taught me the regulations and pricing set by the Public Utilities Commission (PUC) are extremely friendly to the towing industry. Citizens who are victimized by companies that take advantage of the favorable regulatory system have very little rights and virtually no method to remedy an abuse. Here is my story which concerns Milehigh Towing and Recovery. However, there are many complaints against another towing company called Lyons Towing & Recovery. In November 2008, the CALL7 Investigators reported that Lyons Towing accounted for 27 percent of all towing complaints filed with the PUC in the prior 12 months -- the most of any towing company in Colorado.

 First of all please dont confuse MileHigh Towing and Recovery owned by Michael Nowlin with Mile High Towing. This review concerns MileHigh Towing and Recovery. If youre going to write a note, make sure you identify the right towing company.

 I parked at a private lot at 765 Logan around 6PM with only three other cars. The lot is close to a popular Mexican Restaurant called Benny's. I went to Bennys to have dinner with my wife and inadvertently forgot to pay. After dinner we returned to the lot and found the car was gone. I searched the large parking lot for any sign and found a small sign on the wall by Milehigh Towing. I looked up at the adjacent lot and saw a tow truck. I went up and asked the driver if he had towed my wagon and he said yes. He told me I could get it back for $275 cash. There was no mention of the $66 after hours fee.

 So the towing company sits lurking in the adjacent lot (State of Colorado property) watching to see if you paid for parking. If they dont see you walk over to the pay box, your car is towed as soon you leave it without any call or consent from the property owner of the lot.

 Later in the evening, I recovered my car at MileHigh Towing and Recoverys impoundment lot at 4300 Elati and paid the money. The receipt shows that it took the tow truck driver 30 minutes to transport the car to 4300 Elati. Now it doesnt take a CPA like me to calculate the bill equates to $275 an hour, an amount which exceeds just about every occupation out there.

 Here are my concerns:

  After a little research, I found that the adjacent lot where the tow truck parks is located on State of Colorado property. MileHigh Towing and Recovery is not paying for use of that parking lot and is therefore using State property illegally to generate income.

  I believe the tow driver lied to me when he told me he could not give me a ride to their location because of insurance liability issues. If this was the case, then he would leave all customers haplessly stranded on highways and other dangerous locations as he tows their broken down cars away.

  The driver did not disclose the various fees associated with the towing charge, only that the fee is $275 cash. If he would have informed me that $275 includes an after hours pick-up fee of $66, I would have picked up the car the next day and saved $66. This is all part of their nefarious scheme.

  The MileHigh signs at the parking lot are very small and appear insignificant. Their signs are designed to minimize the possibility of towing and to downplay the excessive and unreasonable expense of $275 to recover vehicles that have been towed.

 If youre interested in putting a stop to these predatory practices, email me. I have some ideas to combat this company, but I will need help.

 The property owner of 765 Logan is:

 Ryan Dunn

899 Logan St # 202

Denver, CO 80203-3154


MileHigh Towing and Recovery is owned by Michael Nowlin

 4300 Elati St.

Denver, CO

Phone: 720-275-3634

This report was posted on Ripoff Report on 08/10/2010 11:37 AM and is a permanent record located here: http://www.ripoffreport.com/reports/milehigh-towiing-and-recovery-owned-by-michael-nowlin/denver-colorado-/milehigh-towiing-and-recovery-owned-by-michael-nowlin-not-mile-high-towing-llc-predatory-630218. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee


AUTHOR: dunninc - (United States of America)

Ryan Dunn is not the contact. The 765 Logan parking lot is rented to Governors Park Lofts, LLC / Benjamin Armas (aka Benny of Benny's Restaurant & Tequila Bar). If you have any concerns about the way you were treated, you may contact Benny at (303) 885-1863 or at the restaurant at (303) 894-0788 or bennysrestaurant@hotmail.com. The company responsible for managing the parking lot is:

Sloan & Associates, Inc.

455 Sherman Street, Suite 480

Denver, CO 80203

David Sloan (david@davidsloan.com)

(303) 777-6660

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#2 Consumer Comment



Okay, so their fees are a bit high.  But if Colorado is like many states, had you waited until the next day to avoid the $66 after hours fee you probably would have been hit with a storage fee of anywhere from $50-$100.  So it was likely in your best interest to pick it up that night.
Should they be sitting in that parking lot?  Not really but unless the state government posts no parking/ trespassing signs or sends them a C&D, I doubt they'll stop.
Some companies may not allow the driver to transport people to the lot.  They just have to get a ride over there.  Sucks?  Yeah but life does that sometimes.
They had signs, albeit hard to see, about the towing.  They might have standing permission from the lot's owner, don't know your state's regs on such things, to tow.

Oh wait... YOU DIDN'T PAY!  It's not in the driver's, or his employer's, interests if they see you walking off without paying to remind you.  They have no duty to do so.  Furthermore, how do they know you forgot and you're not just saying screw 'em I'm not paying?
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