Complaint Review: ModCloth - Internet
- ModCloth Internet United States of America
- Phone: 1-888-495-9699
- Web: www.modcloth.com
- Category: Clothing Stores
ModCloth ModCloth.com Refused to issue cash refund on new merchandise return, Internet
*Author of original report: Issue Resolved
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I purchased a jacket from ModCloth.com for $109.99. When I received the jacket, I tried it on once. It was the wrong size. I immediately replaced it in the plastic bag and package and returned it to ModCloth, requesting a paypal refund, which is how I paid.
Today I received an email from ModCloth telling me that because the item was returned with animal hair, they are issuing a store credit instead of cash refund. I called them and told them this was unacceptable. They said that the item is "damaged" and "unsellable".
I told them that I tried it on once and immediately returned it. Any stray animal hair could be removed in less than a minute with a lint roller. The item was NOT TORN OR STAINED. I find it hard to believe that it is "unsellable" due to a few animal hairs that could be removed. They refuse to give me a paypal refund.
This report was posted on Ripoff Report on 02/28/2012 10:53 AM and is a permanent record located here: https://www.ripoffreport.com/reports/modcloth/internet/modcloth-modclothcom-refused-to-issue-cash-refund-on-new-merchandise-return-internet-845897. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 Author of original report
Issue Resolved
AUTHOR: Lisa_in_Las_Vegas - (United States of America)
SUBMITTED: Thursday, April 12, 2012
At my request, ModCloth shipped the jacket back to me so that I could remove the dog hair. I removed the dog hair with a lint roller and shipped the jacket back. They gave me a full paypal refund.
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