Monarch Roofing Systems LLC *DO NOT USE* Tempe, Arizona

I had Monarch Roofing Systems replace my roof and I could not be more pleased.  I found David the owner to be very honest and sincere.  He gave me a date and the roof was started as promised.  Each step was explained and done as promised.  I would recommend Monarch Roofing System to my best friend. 

Thank you for your interest in Monarch Roofing Systems.  It is my intent to explain the situation previously discussed about the content found on the internet. 

 Monarch Roofing Systems has never had a contract with or performed any contractual work for the person posting all the negative comments online about our company.  We did have a contract with the previous homeowner who owned his home at the time the work was completed.  Matthew did not purchase the home until after the work had been completed.  City code requires the decking on a home to be a certain thickness.  The roof was originally replaced through the insurance company due to storm damage.  Insurance policies are supposed to pay to upgrade to comply to city codes however the homeowners policy had an exclusion and did not pay for code upgrades.  We received written consent from the City of Scottsdale to proceed with the original decking and the previous homeowner also signed a waiver stating to proceed and not replace the decking.  We proceeded as instructed and we reroofed the home.  The homeowner was pleased with the work and signed our Satisfaction of Work Completed form. The home was then sold to Matthew and for some reason he thought the home still needed to be redecked.  He also asked to see the paperwork from the previous homeowner and the City of Scottsdale in which we told him that it wasn't our place to give him as our contract was with the previous homeowner.  She would need to be the one to give consent to give him those papers.  Matthew believed he was entitled to new decking even though our contract was not with him and the work was signed off on and completed to the previous homeowners satisfaction before he came into the picture.  To help the situation, we actually performed repairs on his home as he requested even though we did not have to do so.  We came to an agreement that satisfied both parties. 

We apologize for the inconvenience that this may cause.  My word is my honor and I guarantee that Monarch Roofing Systems is an honest and reputable company.  I ensure you that your experience with us will be a pleasant one and we look forward in doing business with you.  Unfortunately, I cannot control what people post online as they have the freedom of speech and people can post whatever they want.  Legally, he did not have a leg to stand on.  The most important place to find a company's reputation is the Better Business Bureau and the Arizona Registrar of Contractors. Monarch Roofing Systems has an A rating with the Better Business Bureau and we have never had any complaints with the Arizona Registrar of Contractors.  I've have provided proof of both which can also be found online.  Please let me know if you have any questions or concerns.